Settings and activity

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1. AU Payroll - Ability to pay an overseas foreign resident employee

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   22 comments  ·  Payroll & expenses » Employees  ·  delete…  ·  Admin →
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   Gaining Support  ·  AdminSophie Lewis (Admin, Xero) responded

   Thanks for your patience whilst this idea is gaining traction.

   We've reviewed your comments and can see the that this idea has been gaining a lot of support.

   Whilst this idea isn't currently on our product team's roadmap, we're monitoring the activity and will keep you updated on the way.

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   Terry Lai commented  ·  17 April, 2025  ·  Edit…  ·  delete…

   Using Xero is becoming increasingly frustrating, this small issue and along with many other hundred similar issues has no resolutions for years and years. This is not a new idea, it is basic functionality for a modern accounting software to be able to accept international addresses.

   Even a simple ecommerce shopping cart can handle it. Why are we still here!?

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   Terry Lai supported this idea  ·  17 April, 2025

2. Xero Mail - Send as @company-name.com not message-service@post.xero.com

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   457 comments  ·  Invoices & quotes » Invoicing  ·  delete…  ·  Admin →
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   In development  ·  AdminKelly Munro (Community Manager, Xero) responded

   Hi everyone, we understand how frustrating it is when important emails like invoices are filtered or blocked, and how this affects customer trust and timeliness of engagement with your transactional communications. Thank you for continuing to share examples and highlighting the impact this has on your business.

   We’ve made meaningful progress towards enabling email sending from your own domain. While progress is taking longer than we’d like, we can confirm that substantial backend work is underway. This work spans multiple interdependent teams across Xero, and there are still important steps we need to work through before we can release the capability to customers reliably.

   As we continue to develop this capability, there are a few questions that would help our product teams ensure we’re solving the majority of our users’ needs in this space, with a reliable and secure solution.

   We’d really appreciate your input on the following questions, either on the idea here, or by reacting to our update and sharing your internal feedback;

   • Within your Xero account would you want multiple Users to be able to manage custom email domain settings, or just Administrators?
   • Does your domain have more than one mailbox associated with it?
   • Would you want to use the same domain across more than one Xero organisation?

   Thanks in advance for your inputs to these questions, which will help validate user requirements for this feature.

   We’ll provide another update here as soon as there is more progressive news to share.

   Hi everyone, we understand how frustrating it is when important emails like invoices are filtered or blocked, and how this affects customer trust and timeliness of engagement with your transactional communications. Thank you for continuing to share examples and highlighting the impact this has on your business.

   We’ve made meaningful progress towards enabling email sending from your own domain. While progress is taking longer than we’d like, we can confirm that substantial backend work is underway. This work spans multiple interdependent teams across Xero, and there are still important steps we need to work through before we can release the capability to customers reliably.

   As we continue to develop this capability, there are a few questions that would help our product teams ensure we’re solving the majority of our users’ needs in this space, with a reliable and secure solution.

   We’d really appreciate your input on the following questions, either… more

   Terry Lai supported this idea  ·  08 April, 2025