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  1. 103 votes

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    Han Dunsterville supported this idea  · 
  2. 10 votes

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    Thanks for sharing this idea and explaining how the current wording can make an optional donation feel like a commercial invoice for your supporters.

    We’ve updated our branding and invoice templates so you can customise the title shown on transaction documents. However, this customisation doesn’t currently extend to every customer-facing touchpoint, such as the online payment portal or the labels on automated email buttons.

    We understand that you’re requesting a broader level of customisation, including the ability to replace terms such as “Invoice” with wording like “Donation Request” across these experiences. As this isn’t currently supported, we’re moving your idea to Gaining Support so other customers can vote for it and help us understand the demand for this enhancement.

    Thanks again for taking the time to share your feedback.

    Han Dunsterville supported this idea  · 
  3. 220 votes

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    Thanks for everyone's feedback and the strong support for a report that shows average days to pay by customer. We know this visibility is important for businesses wanting to identify habitual late payers and make better credit and cash flow decisions.

    Right now, we've begun work to develop reports that improve visibility of payment performance. Our immediate focus on the supplier side and a new Supplier days to pay detail report that'll show historical payment behaviour across suppliers.

    Once that’s rolled out, we’ll begin work on additional reports for customer payment performance, which will solve the needs in this idea.

    I'll be back to update you all here as work for customer reports gets underway. 🙂

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    Han Dunsterville commented  · 

    This was first suggested 2 years ago, please can you action this?

    Han Dunsterville supported this idea  ·