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  1. AU Payroll - Super Payment Authorisation via Xero Verify

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    13 comments  ·  Payroll & expenses » Payroll  ·  Admin →
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    Gaining Support  ·  AdminDavid Reynolds (Admin, Xero) responded

    Thanks for sharing your idea for alternative methods to approve auto super batch payments.

    We've reviewed your idea and now it's up to the community to get behind and support it.

    In the meantime, Auto super payments must be approved using the authorisation code sent via SMS.

    If needed, both the current approver and subscriber can update the approval details in the event the current approver is not available.

    An error occurred while saving the comment
    Ali Elmabrook commented  · 

    Hi David,

    Thank you for your response dated 26 November 2025.

    However, we’ve been raising this issue since November last year, and the initial request dates back to 2023. My post was submitted on 17 November 2025, and your response was on 26 November 2025. Since then, no action or updates have been provided.

    Please see the attached screenshots of:

    My post from 17 November 2025
    Your response from 26 November 2025
    The original post from 2023
    The recent email regarding the upcoming price increase

    We’re concerned that this is still being deferred pending community support or a future meeting. Are we still expected to wait for a community meeting to resolve this?

    This is a functional limitation for super payments for business owners managing employee obligations while overseas. What is the barrier to resolving this issue? Options such as sending the authorisation code via WhatsApp, email, or allowing the use of an authenticator app would be far more practical, especially when we are overseas and unable to reliably receive SMS messages.

    At the same time, Xero subscription fees have been increasing year after year, and we’ve recently received notice of another price increase coming this July.

    Given this, we believe it’s reasonable to expect progress on longstanding issues like this. We would appreciate it if this could be prioritised and resolved by July, in line with the upcoming price increase.

    We look forward to your response and a clear timeline for a solution.

    Regards. Ali

    Ali Elmabrook supported this idea  · 
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    Ali Elmabrook commented  · 

    Totally agree, this is a really valid point.
    It’s incredibly limiting to have only one approval method, especially when you’re travelling or in places where SMS isn’t reliable. A text to WhatsApp, an email authorisation, or the option to use an authenticator app would be much better, especially when we’re overseas.