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Hi David,

Thank you for your response dated 26 November 2025.

However, we’ve been raising this issue since November last year, and the initial request dates back to 2023. My post was submitted on 17 November 2025, and your response was on 26 November 2025. Since then, no action or updates have been provided.

Please see the attached screenshots of:

My post from 17 November 2025
Your response from 26 November 2025
The original post from 2023
The recent email regarding the upcoming price increase

We’re concerned that this is still being deferred pending community support or a future meeting. Are we still expected to wait for a community meeting to resolve this?

This is a functional limitation for super payments for business owners managing employee obligations while overseas. What is the barrier to resolving this issue? Options such as sending the authorisation code via WhatsApp, email, or allowing the use of an authenticator app would be far more practical, especially when we are overseas and unable to reliably receive SMS messages.

At the same time, Xero subscription fees have been increasing year after year, and we’ve recently received notice of another price increase coming this July.

Given this, we believe it’s reasonable to expect progress on longstanding issues like this. We would appreciate it if this could be prioritised and resolved by July, in line with the upcoming price increase.

We look forward to your response and a clear timeline for a solution.

Regards. Ali

This is becoming very important with payday super! The approval method needs more flexibility!

Very important this is fixed before 1 July to enable holidays / travel / offshore facilitation of weekly payroll & super pmts

HI,
With payday super coming in this is really important.
SMS doesn't work if travelling (overseas / coverage issues). Being able to process a payroll (which will now involve super) needs to be able to be done independent of mobile coverage and an SMS.

I recently had an employee take 2 weeks leave.
Before she had leave, we had to change the super authoriser on 15+ clients just so I could approve super while she was away.
Allowing more than 1 super authoriser is also key, as I don't expect employees to submit super payments while they are on leave, even if it's via an easier method.
Then there's the time of changing the super authoriser back to her when the leave finished.

I have had clients raise this issue as to what to do if they are away. The issue is not just the method of receiving the authentication number, but if they cannot access their computer, that means they cannot enter the code and the super cannot be paid. There needs to be another way to actually authorise the payment without having to go into Xero on the computer, or be able to have a second authorisor.

We are a few months away from Payday super. SMS can be spam and hence not reliable. A text to WhatsApp, email authorisation or Google authenticator are heaps better while the payroll person is overseas.

Totally agree, this is a really valid point.
It’s incredibly limiting to have only one approval method, especially when you’re travelling or in places where SMS isn’t reliable. A text to WhatsApp, an email authorisation, or the option to use an authenticator app would be much better, especially when we’re overseas.

Agree with all the comments - give us the option of 2FA app or whatsapp please. Text message only is very limiting

Totally agree , a text to whatsapp or an email to authorise would be better especially when I'm overseas . This would be very important to many businesses

Totally agree - I'm a small practice and it's myself working part-time and have a full time employee in the Philippines. It would be extremely beneficial for my employee to be a super authoriser, but they can't as they don't have an AU mobile number.
Other verification options to consider - email code, authenticator app.

I agree. The approval process is an issue when the approver is on leave or travelling. Given that from 1 July 2026 super payments will need to be processed with each pay run, there needs to be an easier way of approving the super payments. If Xero allowed more than one super approver on the account, this would solve the problem.

Crazy that Xero has a 2FA app, but uses AUS only text message for Super Approval. I travel reguarly and need to approve staff Super. Happen to be away for end of Q3 and now may not approve in time. A fail by Xero at the moment!