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AU Payroll - Option for Auto Super approval code sent to email instead of phone

AU Payroll - Email auto super code to email address instead of mobile number for overseas travelers who don't always have access to mobile phone

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Tayla Wise shared this idea  ·   ·  Report…  ·  Admin →
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Gaining Support  ·  AdminSophie Lewis (Admin, Xero) responded  · 

Hi everyone, we just wanted to provide a quick update on this one as the upcoming payday super changes will be top of everyone's minds.

The current approval step is important for both cash flow management and security and the community has also suggested a few different ideas on how to approach this:

If either of these ideas reflects what’d work best for you, please add your vote, to help us get a clearer understanding what matters most to our community.

When we’re through the thick of EOY and initial payday super is rolled out, our product team will circle back around to these ideas to review.

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  • Marita Starling commented  ·   ·  Report

    multiple authorities would be a great idea as I am currently having this issue

  • Mary Ayoub commented  ·   ·  Report

    Either email or Xero verify and I Hope this gets sorted soon.

  • Sue Barcellona commented  ·   ·  Report

    Crucial - this needs to be attended to as a matter of urgency please. It just takes for one person to be ill or on leave and they risk fines.
    Email option would be great as, would 2nd authoriser.

  • Lindsay Tighe commented  ·   ·  Report

    Xero verify and an email works best please. Multiple authorisers doesn't help me. Thanks

  • Yael Allan commented  ·   ·  Report

    This is absolutely critical - we can't rely on text, especially as a business we have Office/landline numbers so super has to be linked to my personal mobile and when I'm overseas I can't even approve super because I don't have phone sms reception, only wifi.
    This needs to be looked at ASAP, especially with weekly super happening next week!!

  • Jill Fechner commented  ·   ·  Report

    SMS outage and no way to approve Super today is ridiculous!

  • Carolyn Lambert commented  ·   ·  Report

    With payday changes coming through in 2 weeks' time, this SHOULD BE THE VERY TOP OF YOUR LIST. I manage payroll and will be working from Cocos Keeling Islands for 7 weeks (Australian external territory with no mobile reception). I will not be able to pay super within the new payday regulations unless you find a solution to this ASAP.

  • Ben Richards commented  ·   ·  Report

    An email option is a great idea. Also simply allowing each "User" to receive a mobile code to the phone attached to their profile would solve much of the problems. We can manage it through the User rights page.

  • Brayden Hunt commented  ·   ·  Report

    We definitely need an email option. This has also been flagged to me by several clients. 90% of my businesses would have a standard info@***.com email address that everyone has access to and its crazy that its not possible for the code to be sent here.

  • Melissa Shearer commented  ·   ·  Report

    Perhaps you could enable verify codes via The Xero Me App. ALL super authorisers need an alternative option.

  • Trevor Lane commented  ·   ·  Report

    Approval code send to email as well as sms at the same time.

  • Noah Chrapot commented  ·   ·  Report

    Can we please have alternative code options, to Email approval codes!

  • Melissa Shearer commented  ·   ·  Report

    This should be a matter of urgency with pay day super coming into effect 1 July 2026. Only 1 option of SMS for authorisation codes is too restrictive.

  • Angelique Lane commented  ·   ·  Report

    Yes definetally make this urgent, We are a small business and my husband and I are the only people in our business that do the payruns and approve the super processing. I would need to pay for roaming to be able to retrieve the sms code or I would also be concerned if I am in an area that has no signale to my Australian number. When overseas I ussually use a data sim which allows me to use interent and do the pays and wages via the data sim connection. But that means my normal Telstra sim is switched off whilst overseas.

  • Brayden Hunt commented  ·   ·  Report

    This is a must from Xero! I have had several clients ask about this already and its going to be even harder now with payday super!
    I asked Xero support as I have clients that are overseas often and they said the client would need to pay for international roaming to ensure they meet their obligations. How is that the only option in 2026?

  • Yana Kalugina commented  ·   ·  Report

    This is absolutely crucial! Xero, please prioritise this idea as urgent!

  • Kim Galea commented  ·   ·  Report

    Crazy , that we cannot meet Superannuation obligations while travelling , instead the only solution when running a business on your own is to pay your accountant to receive the code for you to finalise your super

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