Settings and activity
3 results found
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482 votes
Hi everyone, we understand how frustrating it is when important emails like invoices are filtered or blocked, and how this affects customer trust and timeliness of engagement with your transactional communications. Thank you for continuing to share examples and highlighting the impact this has on your business.
We’ve made meaningful progress towards enabling email sending from your own domain. While progress is taking longer than we’d like, we can confirm that substantial backend work is underway. This work spans multiple interdependent teams across Xero, and there are still important steps we need to work through before we can release the capability to customers reliably.
As we continue to develop this capability, there are a few questions that would help our product teams ensure we’re solving the majority of our users’ needs in this space, with a reliable and secure solution.
We’d really appreciate your input on the following questions, either…
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Courtney Cook
supported this idea
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46 votes
An error occurred while saving the comment Courtney Cook
commented
Has this happened yet? I need to view a reminder email sent and can't physically see it. The notation on the invoice isn't enough detail.
Courtney Cook
supported this idea
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390 votes
Hi everyone, though there isn't any progress to share on this idea we do want to provide and update for you all and thank you for engaging with us about this here.
We understand the desire and needs for being able to change or set a separate reply to email address when sending from your Xero organisation.
We're continuing to make improvements to sending of invoices in Xero however at this point our roadmaps does not extend to the email settings specifically.
This continues to be an area we're interested in diving deeper into in the long term and we'll be sure to share as soon as there's movement.
For the time being the only way to change the Reply-to email is to update this on the email settings screen prior to sending your transaction and change it back post sending. Thanks
Courtney Cook
supported this idea
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An error occurred while saving the comment Courtney Cook
commented
I would also like to add to this request, we have a seperate brand and would like to have the option to select the organisation name as well as the reply to email address when using secondary branding emails. These 2 options come hand in hand. At present you can set up a second brand with secondary logo etc but when you email the invoice the organisation name does not change to reflect the branding theme. So you need to manually change the reply to email address and organisation name. Why have multiple branding themes id they don't fully integrate and creating and paying for another subscription isn't the answer.
Within your Xero account would you want multiple Users to be able to manage custom email domain settings, or just Administrators?
Dont mind either or
Does your domain have more than one mailbox associated with it?
Yes, we also have two domain names
Would you want to use the same domain across more than one Xero organisation?
I would like 2 domain names across one organisation
I would also like to have a history log or email audit
So i can rely on this should i need proof when and where an email was sent, snd the history of the document.