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  1. Xero Mail - Send as @company-name.com not message-service@post.xero.com

    378 votes

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    We’ll send you updates on this idea

    313 comments  ·  Invoices & quotes » Invoicing  ·  Admin →
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    Accepted  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi community, thanks for sharing your continued interest here. We appreciate the importance of having assurance that mail you send from Xero is being received, and that being able to send from your own company email would increase confidence in this process.

    I can confirm this idea has been continually reviewed by our product teams, and being able to send from your own company email is on their radar. Currently there are other priorities, and platform work that requires their attention, before they can consider this more deeply.

    When there is opportunity to pick this up, I will share any news with you all here.

    Courtney Cook supported this idea  · 

  2. Email Settings - Ability to have separate reply-to email address

    364 votes

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    100 comments  ·  Users & setup » Navigation  ·  Admin →
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    Accepted  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi everyone, though there isn't any progress to share on this idea we do want to provide and update for you all and thank you for engaging with us about this here.

    We understand the desire and needs for being able to change or set a separate reply to email address when sending from your Xero organisation.

    We're continuing to make improvements to sending of invoices in Xero however at this point our roadmaps does not extend to the email settings specifically.

    This continues to be an area we're interested in diving deeper into in the long term and we'll be sure to share as soon as there's movement.

    For the time being the only way to change the Reply-to email is to update this on the email settings screen prior to sending your transaction and change it back post sending. Thanks

    Courtney Cook supported this idea  · 
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    Courtney Cook commented  · 

    I would also like to add to this request, we have a seperate brand and would like to have the option to select the organisation name as well as the reply to email address when using secondary branding emails. These 2 options come hand in hand. At present you can set up a second brand with secondary logo etc but when you email the invoice the organisation name does not change to reflect the branding theme. So you need to manually change the reply to email address and organisation name. Why have multiple branding themes id they don't fully integrate and creating and paying for another subscription isn't the answer.