Settings and activity
2 results found
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558 votes
Hi team, we thoroughly appreciate all the feedback we’ve received from customers about the new homepage experience. We hear you and are committed to providing more customisation options, which’ll help with some of the pain points raised in this idea.
Currently we’re exploring the ability to resize widgets and simplify widgets and allow you to remove charts, and as you'll see from my recent update on another idea we have plans for exploring 'views' in the coming months.
It’s worth noting that currently you can "Customise" the homepage to remove widgets that you don’t want to see and simplify your view.
We’d also like to acknowledge feedback here on the red colouring - To provide some insight this was intentional, and is used to highlight what needs attention, which actually came from our early feedback and testing. However, we appreciate hearing from more users on this and will continue to…
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Tim Baker
commented
Tried that and got called back and told that it was me not understanding how to tailor the front page. So I asked him to talk me through it (I have been using Xero on 4 entities for 15 years). After going round in circles for a while he admitted it could not be done and said he would escalate it. My feeling is that that is the other way they can stop responding; by escalating. There is only one solution that they will listen to and that is to move platforms but of course they have you by the short and curlies because most platforms you move to will not import and retrospectively reconcile your history. So the upshot is they don't actually have to take any notice.
In this post covid world, it seems the customer is always wrong, has to put up with what they are given and are privileged to be allowed to take the time of a supplier to talk to them. What happened to TQM and BS5750 and ISO 9001?
An error occurred while saving the comment Tim Baker
commented
Isn't it funny that we all flocked to Xero 15+ years ago when it was the disruptor and "beautiful software". Presumably at the time it was run by the founders who instinctively understood that you need to listen to what your customer wants. Roll on 15 years and it has become a corporate machine populated by people who parrot the management training about listening to customers but actually don't. Because how can they when they have so many with no doubt many differing views.
I believe this is a technically driven change. I suspect it is a move to HTML5 which is seen as the silver bullet of cross platform compatibility. One app for web, tablet and phone. Reduced development, maintenance, hosting costs and the price for that is accepting a line by line "flow" type interface.
So, it maybe time to move to the next disruptor. Even with this move to HTML 5 (which is no spring chicken itself), the whole UI is looking very old and careworn and the user experience and conversations are very transactional and sometimes counterintuitive.
In summary, they have got too big and too successful to please all of the customers all of the time. But what should we want from an accounting package? Flash new gimmicks or stable reliable software that doesn't have regular hysterical fits.
Having said that, put the home page back to how it was. This is not a massive step forward for customers. Most of us by our nature are methodical and a bit staid and we use the same tools to do the same tasks day in day out because we are familiar with them and use them without having to think and hunt the widget. We do it from visual and spatial memory rather than by reading the screen.
Making widgets flow left to right and overflow onto the following line is not a step forward in UI it is a convenience for developers.
Tim Baker
supported this idea
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114 votes
Hi everyone, we appreciate and want to thank everyone for feedback on the responsiveness of the new Homepage. This has been shared back with our product teams as they continue to develop this experience.
At this stage, there are no plans to fix the number of columns when using the Homepage. However, our team will continue to monitor usage on this closely.
One recent change we’ve introduced is that the Homepage layout can be saved at each screen size.
For example, if you set up and save the Homepage layout for your laptop and then move to a larger monitor you’ll see this adapt. However, if you ‘edit’ the Homepage and save the layout separately from your monitor Xero will remember the layout for each screen size. You should only need to do this once for each screen you use.
We’re looking at enhancing the edit layout experience soon to…
An error occurred while saving the comment Tim Baker
commented
I use Xero every day on my 4 entities. I rely on the widgets staying in one place so I can see at a glance what my bills vs cash/invoiced work is to ensure I keep on top of my cash flow. Now that they have moved to an HTML flow (no doubt to save having to produce different code for different devices), they just move of their own accord as screen size is increased and decreased so there is no familiarity.
A huge step backwards and one that will make me seriously consider moving all my entities to another platform after 15 years of being happy with Xero
Tim Baker
supported this idea
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An error occurred while saving the comment Tim Baker
commented
This is an accounting platform. I want it to deliver quietly in the background. I don't want ideas or new releases, I just want it to work and not go backwards. This new homepage is a massive step backwards
An error occurred while saving the comment Tim Baker
commented
Allow me to place widgets on a page rather than put them in an order that flows from one line to another. The new layout is completely unusable.
I use Xero for 4 entities at the moment and have done for about 15 years and this one "feature" is enough to make me seriously consider moving all of them to a different accounting platform with all the pain that would involve and all the loss of history.
It is THAT AWFUL
@Andrew G - That is really interesting. I am actively looking at alternatives. Just need to work out how to transfer enough history