How could Xero improve the homepage?

Really DISAPPOINTED in the new home page. It is just far too busy.

The old home page worked well - don't fix what is not broken is an old but valid statement relevant to the upgrades that Xero have been making.

I am happy with change - but not this change as all it has done has made navigating thru the homepage more difficult. Keep it simple folk.

Dear XERO...

I know you're not really listening, or apparently even vaguely interested in anything your customers have to say... however, it's therapeutic to vent.

Once upon a time, I was a real fan and advocate of XERO; but not anymore.

Your customers, HUGE numbers of your customers are highly ****** off with XERO and your homepage "improvements" (which are nothing of the sort).

You continue to retain customers at this point because for most of us it is too daunting, too time consuming, too everything to seriously consider changing to an alternative supplier!

If it were simple, quick and painless your recent "improvements" would have (should have) triggered a flood of defections to alternative suppliers.

I am quite certain I'm wasting my time and energy, but happy to be proven wrong. But I'd really like to you admit, "we got it wrong, sorry" we're going to put things right.

But to be honest, I think we'll just continued suffer from XEROs wilful blindness and distain for its customers.

The new home page is cumbersome and messy just straight **** really, it was very obvious you were never gonna listen to the users you couldn't even get the unsubscribe function to work on the comments section, it's really just ********* but you don't give a rats **** because you've got my money and you know what a pain in the **** it is to completely change accounting systems, the change is just a bunch of ***** justifying their jobs.

and BOOM overnight Xero has become nearly useless......thanks SOOO much for listening to the HUNDREDS AND HUNDREDS of user complaints. The "ensh_tifcation of everything" continues............

Please give us the ability to switch back to the classic homepage.
The new one is terrible.
I run a small business and do not have the time to mess around and keep re-learning your product!
You need to understand KISS.....

I don't think they are reading this anymore, considering how they have completely ignored the customer outcry against this change. I myself will be switching to Zoho Books after the EOFY unless they get this sorted out by then (and maybe even if they do!)

Please give us what we need which is the old home page reinstated! Your paying customers have been forced to use the changes that you have made regardless of their wishes and needs. Now we need to spend time changing things!!!

You said above "More options for the sizing of widgets so you can reduce these frames and better position this information on your screen" - if you want us to use the new and updated home page you must let us move things and re-arrange things based on users' needs and not let the system re-adjust things every time we move just 1 box. The current re-arranging of the home page elements is too fluid that whatever and however we want to re-arrange it got swept away by the automatic readjustment current. I hope this illustration of fluidity, current and under-current helps bring the point to the surface.

Please roll back to the previous home page. The new and updated home page is so hard to use and every single time (and yes EVERY SINGLE TIME) i tried to change the layout it automatically change things by itself. Please please please roll it back. Not asking for improvement as the previous one was PERFECTO.

If you valued users you would have listened and halted the change until an interface at least as good as the old one was available.
So utterly disappointed in Xero.

"On April 13 2026, you'll be permanently switched to the new homepage, featuring a new look and improved functionality" – Xero

Is this not false advertising on Xero’s behalf?

Yes, it may feature a new look. It ‘s not a good one, but it is a new look.

HOWEVER, improved functionality??? I don’t think so. This “new home page” has decreased the functionality of most of your users, as well as degraded significantly the user experience.

@Kelly Munro - you might actually like to read all of the feedback that you are receiving on this feature and how it is negatively impacting our day to day work

Your comment: “We’ve also roadmapped further changes for later this year, once everyone is on the new experience. I’ll share more updates as we progress”

Why wasn’t everybody changed over to the “new experience” at the same time?
The only reason I can see that you didn’t do this, is because you didn’t want to be bombarded with thousands upon thousands of complaints at the one time. If you can spread them out over months, you can say to yourselves, “Complaints aren’t too bad. New homepage must be going great “

The one change that needs to be implemented when you decide to make changes again (so looking forward to that and having to re-learn the home page AGAIN) is the option of setting the number of columns on the homepage. After using this new homepage across multiple computers for a few days, I am already getting sick of changing between 3 and 4 columns. We have over 15 bank accounts to work through and trying to work out where each of the account is depending on which computer I’m logged in from is wasting valuable time. Why can this not be static so that we know where each account is, regardless of which computer we log in from.

The resizing of widgets is also a waste of time. I want to resize down the Account watchlist widget, but the smallest it goes is still twice the size of a bank account widget. This is such a waste of space when there is only 4-5 accounts on the list. The old one at least resized itself depending on how many accounts were on the list.

I implore you to please listen to your end users when we tell you that this is not an improvement

LODGED THIS AS A SUPPORT TICKET AS YOU GET A RESPONSE!

How about Xero actually listen to the customers and bring back the old homepage.

You have thousands of customers that still continue to advise of how horrible the new homepage is, how difficult to operate, unintuitive, and lack usability.

This isn't just people complaining, this is actually impacting workflow causing UNNESSARY delays because the product team don't want to accept that the new design is failure and a mess.

Throughout the whole change process, did the Product team take on ANY FEEDBACK it was given?

With any process improvement methodologies, you SHOULD be listening to the feedback from the customers, looking at how you can make the change to be POSITIVE.

It seems like the Product Team may need more training to understand what clarifies as an improvements (Six Sigma / Agile / Kaizen) as currently this is not an IMPORVMENT and is now a daily OBSTACLE.

Understanding your customer is the first part of any business and I fear that Xero has forgotten this.

Please ensure this feedback is passed on to the Product Team as your customers are tired and extremely frustrated.

@Lisa Broom, the only way I have found to be able to manage it is to remove all the widgets completely and have a blank screen and just use the menu across the top. It's horrendous. Even just having the accounts list is useless as it requires scrolling to be able to see everything.

Why won’t you LISTEN.

this is a nightmare, are you listening to your customers? bring back the old homepage/dashboard, this one is terrible, I can't do anything from it, looking at it gives me a headache, has anyone found a way to work around this yet?

Guess I'll just have to use the drop down menu to avoid having to look at the dashboard, Xero devs this bites the bullet big time, do something about it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I agree with the feedback here that the new homepage feels overly cluttered with features we don’t really need. We’re just trying to run our business, and the previous layout struck a much better balance in terms of the information shown. It would make sense to move the business overview widgets into a separate tab to reduce the noise.

It’s also unclear what problem this change was intended to solve, as the previous homepage worked well?

I agree with other responses, but will list the main things I am interested in:
- listing/locking widgets by column, not row (so that when using different size screens, the widgets do not reorder horizontally based on screen width)
- listing bank accounts separately - either with their own column or tab
- stop with the advertising popups or how to use Xero at the top of the screen - it takes up so much space
- why is there a widget for the expense module, but not payroll, products and services, or projects?

The Business Overview Screen should be it's own tab, if you want to have all these random widgets and have new clunky home page interface, great. But when one is managing 20+ bank accounts, the original screen home page layout was very efficient. Or create a new "bank" tab that looks like the original home screen layout.

It's almost like you could care less about the people that are using xero everyday and are building a app for non-accounting people with pretty widgets. It kind of reminds me of when I log into QBO and I get the pretty widget page.

When I open Xero, I want to get on with business tasks in an efficient manner that is familiar.
I am totally over and utterly annoyed with wasting time "re-learning about how to use and navigate Xero" and couldn't care less about "beautifying" aka shuffling stuff about in your efforts keep an army of software developers employed... perhaps 'right size' your staffing levels and keep your fees down instead.

For years we have used xero
over the past nearly 2 years we have lost the ability to despatch directly from the warehouse using xero
We have tolerated popups coming up where we are writing
the currencys dont always match our presets, or change after being entered
now we have to refine our own front page which was logical and clear on all our devices already.
We have a choice of a word salad AI letter
Who are these changes for?
It is a distraction from actually running a small business