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  1. Customer statements - Ability to select if Due and Overdue amounts are shown

    31 votes

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    12 comments  ·  Contacts & files » Contact  ·  Admin →
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    Gaining Support  ·  AdminSonal Pamnani (Admin, Xero) responded

    Thanks for raising this with us team.

    We've reviewed your idea and now it's up to the community to get behind and support it. Make sure you share your idea with any colleagues that this could benefit so they can add their vote too!

    Along with votes, other members can now comment to share additional detail about how your idea could improve their experience with Xero. Cheers!

    Juliet Waters supported this idea  · 
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    Juliet Waters commented  · 

    We are experiencing complaints from customers due to this feature. As a company, we have agreements in place with customers where some pay their invoices in instalments and the "overdue" in red has caused distress as it appears we are chasing them for their next payment when a statement shouldn't just be provided to chase for money, but also to provide a customer with an update on their account balance. Please change this so that the feature can be turned off.