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  1. AU Payroll - Option for Auto Super approval code sent to email instead of phone

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    14 comments  ·  Payroll & expenses » Payroll  ·  Admin →
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    Gaining Support  ·  AdminSophie Lewis (Admin, Xero) responded

    Hi Tayla. Thanks for sharing your idea for alternative methods to approve auto super batch payments.

    We've reviewed your idea and now it's up to the community to get behind and support it.

    In the meantime, both the current auto super approver and also the subscriber can change the auto super approver details, so if there is another user who could approve superannuation batches, this maybe a workaround if the current super approver is unable to.

    An error occurred while saving the comment
    Allison Joyce commented  · 

    The current setup for Super approvals is too restrictive and doesn’t reflect how businesses actually operate.

    Right now:

    Only one approver is allowed
    Approval codes are sent via SMS only

    This creates a significant bottleneck.

    In many businesses, approvals are not managed by a single person sitting with their phone at all times. Directors travel, phones aren’t always accessible, and responsibilities are often shared across a team. When that one approver is unavailable, everything stops — including time-sensitive super payments.

    We need:

    The ability to have multiple approvers, and
    The option for approval codes to be sent via email (and/or authenticator app) — not just SMS

    This isn’t about reducing security — it’s about making the process workable in real business environments.

    From a bookkeeping and advisory perspective, this setup slows down workflows, creates unnecessary risk around missed deadlines, and adds friction to something that should be straightforward.

    Please prioritise improvements to Super approvals