Xero Support - Provide phone support
Please offer phone support. You still continue to have many people being frustrated at the lack of phone support you provide. As paying customers and given the substantial fees you charge customers should be able to ring you when they need to. Often the online responses we get from your customer services people are too complex for them or their English is not good enough to be able to understand the issues.
Paul Sheehan
shared this idea
-
karen grant
commented
Hi can you give me a call please about invoicing.
- Edited by Community Manager to remove sensitive detail(Edited by admin) -
Ben Payne
commented
Nothing is more frustrating than going back and forward on messages from Xero support. Sometimes these messages can go on for days and even trying to log a call is difficult when they try and give you a 4 hour window. This is totally out of touch with how accountants operate as we are often in meetings for most days and our time is scheduled days ahead.
Why not offer a paid subscription of say $500 per year for a direct telephone support number where a specialist can solve the issues more instantly (under 1 hour). Our time as accountant is valuable and therefore I am pretty sure that the majority of other practice owners would sign up to such a subscription.
-
Liz Cooper
commented
Being able to SPEAK with someone with a problem instead of reading many articles that never solve the problem!