Invoicing - Adding a payment refund
Sometimes clients pays an invoice but then if a refund is issued from that invoice to the same client, in Xero there is no option to add a refund on an invoice, you can only add a payment.
You can only add a refund on a CN but no always there is a CN available.
When a company has multiple clients and there is a large movement of funds, refunds and payments it is very difficult to keep track of these and a suspense account has to be used and therefore be reconciled at the end of the year. Is quite hard to keep track of all these movements with just a suspense account and you can't see clearly what has happened with that client's invoice.
Sara Pardo
shared this idea
Hi Sara, along with Credit Notes, there is also facilities for Overpayment and Prepayments. Would these commonly fit the scenarios in which you're describing here where large amounts of funds are transferred and perhaps a business overpays their invoices to the business through which a refund is then issued?
Bein quite a tied in feature to the payments model I want to be open that we don't have any immediate plans for changing this or adding a new type of transactions that would directly add refunds to an invoice.
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Genelou Manangan
commented
Hi Kelly,
I actually need a cash refund payment report in pdf similar to the remittance report(for invoices) or receipt report(for bills) since not all CNs are allocated.
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Steph Walsh
commented
We have Ebay sales where we have to issue credit notes for refunds of £10 or £11. Its a real pain to send a separate credit note then enter a seperate refund and it is not linked in anyway to the original invoice
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Sara Pardo
commented
I have a client that has a large number of payments and refunds per month and this is creating so much confusion at year-end.