Prepayment - Automatic allocation when an invoice is raised
It would be great if you could automatically allocate prepayments to an invoice once the invoice has been created. Or at least receive notification that a prepayment exists so you can manually receipt it.
We are experiencing that clients have made extra repayments (prepayments) but when the invoice is created and sent to the client they pay the amount on the invoice and the prepayments are still sitting in the system, meaning we then have to issue a refund.
It would be helpful if the negative balance of the prepayment would sit under the clients name so when you are viewing the client details you can easily see there is a credit in Xero and XPM.
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Cindy Pirelli commented
YES, MUST SHOW THE CREDIT (NEGATIVE BALANCE) OF THE PREPAYMENT AMOUNT INSTEAD OF SEEING $0 DUE OR NO CREDIT PENDING.
Must train staff to look for the word prepayment!!! -
Sharan Kaur commented
Critical