Online Invoice - Remove prompt to pay by card
Add the option to change invoices with stripe card payments linked up so that the prompt to pay by card does not pop up when they open the invoice, but the link on the invoice stay available in the terms & payment advice section.
My reasoning behind this is that I would rather recieve payment by bank transfer to avoid processing fees, but still want to offer the option for someone to pay by card.
Adam Brownie
shared this idea
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Anastasiia Dorodnaia
commented
I've received multiple calls from customers who were confused to see my bank account details on the invoice after clicking on the "Review and Pay" or "View your bill online" link in the Xero email. The invoice initially shows only the Stripe payment option, and to view my bank account details, customers have to click on "View Invoice Details." This setup is confusing and not straightforward for customers!
According to Xero support, it's impossible to change this view for customers:
"As these small changes were requested by many users to show an invoice summary, your customers will need to select 'Show Invoice Details' to view terms & conditions and any bank details included. The invoice view in the email link you send is a default and cannot be customized at this time; however, our product team is continuing to explore ways to update layouts for a more positive user experience."
I would like to know who these users are who requested to hide bank account details from customers. Or is this another instance of gaslighting from Xero?
I don’t understand why Xero would make these changes, which cause issues for my business. Customers have pointed out that it seems like we're encouraging payment by credit/debit card, which incurs a commission fee—a fee that’s not our intention but rather Xero's, as they receive the surcharge! Why should our business suffer negative customer feedback because of Xero's design decisions? And we pay subscription fees for this poor setup! Very disappointing!