Settings and activity
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137 votes
An error occurred while saving the comment An error occurred while saving the comment 
Anastasiia Dorodnaia
commented
☹️ We’ve hit the Christmas season and offered customers coupons for discounts on their next purchase, but Xero does not allow discounts to be applied when paying through Stripe. Stripe has a coupons feature, but Xero does not. This is the modern world—this functionality should have been in place ages ago.
I’m just wondering how Xero itself is able to provide us with discounts on payments but does not allow us to do the same for our clients. Does their accounts team have "a special internal-use" version of Xero?Anastasiia Dorodnaia
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161 votesAnastasiia Dorodnaia
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158 votesAnastasiia Dorodnaia
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66 votesAnastasiia Dorodnaia
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2 votesAnastasiia Dorodnaia
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2 votes
An error occurred while saving the comment Anastasiia Dorodnaia
commented
I've received multiple calls from customers who were confused to see my bank account details on the invoice after clicking on the "Review and Pay" or "View your bill online" link in the Xero email. The invoice initially shows only the Stripe payment option, and to view my bank account details, customers have to click on "View Invoice Details." This setup is confusing and not straightforward for customers!
According to Xero support, it's impossible to change this view for customers:
"As these small changes were requested by many users to show an invoice summary, your customers will need to select 'Show Invoice Details' to view terms & conditions and any bank details included. The invoice view in the email link you send is a default and cannot be customized at this time; however, our product team is continuing to explore ways to update layouts for a more positive user experience."
I would like to know who these users are who requested to hide bank account details from customers. Or is this another instance of gaslighting from Xero?
I don’t understand why Xero would make these changes, which cause issues for my business. Customers have pointed out that it seems like we're encouraging payment by credit/debit card, which incurs a commission fee—a fee that’s not our intention but rather Xero's, as they receive the surcharge! Why should our business suffer negative customer feedback because of Xero's design decisions? And we pay subscription fees for this poor setup! Very disappointing!
Anastasiia Dorodnaia
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88 votes
An error occurred while saving the comment Anastasiia Dorodnaia
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Thank you, Fiona. Though I’ve lost hope that Xero is capable of listening to users, I signed the petition.
Anastasiia Dorodnaia
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599 votes
Hi everyone, as another step toward improving history of new invoicing you'll find you'll now see an entry when an invoice is sent, and the email address it has been sent to.
We appreciate this is something we've heard a fair amount of feedback on and we hope helps in your journey to using new invoicing.
We still have more enhancements on the way for history and I'll be back again when more updates land.
An error occurred while saving the comment Anastasiia Dorodnaia
commented
This is concerning! What is Xero doing? Now even in "Classic Invoicing" you can't see the initial email where the invoice has been sent. This is critical information for communication with a difficult client, the audit process, and credit control!
What is the issue with Xero removing existing features for no apparent reason? What is wrong with the Xero development team? I can’t help but wonder if Xero has paid someone to remove existing functionality. How does Xero justify such outrageous spending?
PLEASE CHANGE IT BACK! WE NEED TO HAVE EMAIL INFORMATION! IT IS CRITICAL!
An error occurred while saving the comment Anastasiia Dorodnaia
commented
Hi Team,
On the invoice history notes, when I’ve emailed an invoice, it says, "Invoice marked as sent." It should clearly state that it was sent, not just marked as sent! This is confusing. Additionally, why does it still not show the email address where the invoice was sent?
When will this be fixed? This is very unprofessional. Who developed this feature? Xero should probably recheck the "professionals" they paid for such development!Anastasiia Dorodnaia
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104 votes
An error occurred while saving the comment Anastasiia Dorodnaia
commented
Yes, please. Why is there no ability to add the company logo to the report? Why can it only be done as a practice? A practice may generate a report once a year for the company, but a company could require multiple reports for multiple purposes throughout the year! It does not make sense why Xero does not allow adding the company's logo!
Anastasiia Dorodnaia
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347 votes
Appreciate your feedback on how you'd like to see new invoicing improved to create more efficiency processing sales with Xero. There are a couple of different requests around defaults looped into this one idea that would be good to unpick and keep separate so we can keep you updated on any progress for each individually.
For interest around being able to set a default for the 'Approve and Send' button - There's an idea that's been started for this here that I'd recommend joining.
Kathy, your recent comment sounds more like the ability to be able to send invoices to a contact group with new invoicing - we totally get the interest in this too and have an idea for this here that you can follow.
Taking on board feedback we have made a change with the new send experience so now, selections for 'Include PDF of invoice' and 'Send…An error occurred while saving the comment Anastasiia Dorodnaia
commented
Hi Xero Team,
Could you please advise why the new invoice does not follow the GST settings as represented? In Classic invoicing, I have set up the total for the invoice to show as follows:
Non-GST
GST
Total GST incl.However, when I switch the SAME invoice to New Invoicing mode, it only shows:
Total GST incl.
GSTCould you please advise why Xero does not remember my invoice preference settings in New Invoicing? Does this mean I have to set up my preferences for New Invoicing and spend additional time on this? Can it be fixed, please?
Anastasiia Dorodnaia
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7 votesAnastasiia Dorodnaia
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180 votes
Hi community, thanks for getting involved here and letting us know the importance around being able to see the details whenever an invoice is sent from Xero. We understand the importance of this to our customers and our product team are beginning to review this idea to solve needs in this space. We'll move to Under review and I'll let you know as there's more progress here. Thanks
Anastasiia Dorodnaia
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16 votes
An error occurred while saving the comment Anastasiia Dorodnaia
commented
We transfer refunds of GST between group entities—this function is not available to be logged to the GST Return through Xero lodged to IRD. For this reason, we manually lodge the GST return to IRD directly. In such cases, the GST returns do not show that they were lodged to IRD. It would be good to have an option to mark that the GST return was submitted to IRD, so there would be a clear view in Xero.
Anastasiia Dorodnaia
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7 votesAnastasiia Dorodnaia
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15 votesAnastasiia Dorodnaia
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19 votesAnastasiia Dorodnaia
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13 votesAnastasiia Dorodnaia
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102 votesAnastasiia Dorodnaia
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90 votesAnastasiia Dorodnaia
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256 votes
Hi team, as you may have noticed we've made a change to the Invoice Date and Due Date fields that now allows you to type in these fields rather than having to select a date from the calendar drop down. It does still require entering delimiters between day month and year such as a '.' or '/' (we understand there are a few situations when entering US date formats and are continuing to look into this).
We're working on also adding this functionality to the Payment date, and I'll keep you in the know of when this is made available, here.
Anastasiia Dorodnaia
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@John_hart Stagepay looks like an interesting solution. However, it appears to still be in development. Is it ready for use? Is it specific to the UK, or can it support different currencies and countries?
I’m currently in a position to find something suitable to cover Xero’s gaps in accepting partial payment.
Does anyone have suggestions for an app that integrates with Xero/Stripe and allows partial payments from customers?