Enter your idea

Sometimes we adjust the wording in the email when we have a particular issue we wish to flag with the client, and it is tricky to recall what we have written if we are remiss and forget to click the 'send myself a copy' button. It would be great to be able to retrieve it, particularly in this case, but also as others have flagged, more generally.

If you are taking court action for unpaid invoices, it is crucial that you can provide the court with copies of the invoice reminders. It cannot be that hard to make it so that the reminders are cc'd to our email address.

This is kind of a critical issue, especially as cashflow is the lifeblood of small businesses. As others have mentioned, having the ability to have much greater visibility of what comms are being sent out would make a huge difference to resolving payment issues more swiftly.

We really need to be able to see the original details, then updated/amended versions of quotes sent to customers through Xero.

Agree with previous comments, I cannot understand why this is not provided. I would definitely use this feature, it would be very useful for following up outstanding payments.

As others have stated this would be incredibly useful, especially for chasing up outstanding payments.

It is important to have a record of sent emails to a customer, so details can be checked, and in the event of no payment, a record of correspondence can be given.

This would be very useful.

I work around this by sending myself a copy of the invoice as well. Then I can resend it from my email software.

It is very useful if Xero can add a feature to view and track sent emails within the system. This will be very handy when we need to check the email addresses sent or resend an email to another contact.

Totally agree with Phillip Kennedy....debt collection is an art and you need everything at your fingertips. Not being able to easily see the email that was sent to the customer reinforces why XERO is an accounting package[ pushed by accountants] and NOT a business software package.
The sooner Xero reacts to the numerous customer suggestions such as these the betetr otherwise we will all just be looking for a better business package to come along that we can move to from Xero.

I'm new to this software. Is any answer from XERO ? Any update ? I really concern to move account to competitors.

This should be a basic ability for auditing purposes. If a document is sent via xero, we need to be able to see exactly what was sent and what else what written in the text.

This is absolutely an entry level requirement. It is unbelievable this feature does not exist.

I 100% agree with Philip Kennedy's comment. I can not believe you can not view what you have sent. Why have this feature of emailing if you can not view what has been sent?

"Because we personalise some of these emails, it would be very helpful to go back in Xero to see exactly what we wrote when the invoice was first sent out, so that we can also personalise the wording of our follow up emails. There is an art to timely debt collection. That's why I rate this feature as critical. Note; and yes I know I can send the email to myself and find it among the the thousands of emails I get, but it would be much easier to go straight to it in Xero !

I've just spent an hour and a half trying to figure out how to do this and am amazed that it isn't possible. Really disappointing and a critical feature to have, I have set up reminders before payments are due, as well as chasing afterwards and have no way to prove they have been sent

Because we personalise some of these emails, it would be very helpful to go back in Xero to see exactly what we wrote when the invoice was first sent out, so that we can also personalise the wording of our follow up emails. There is an art to timely debt collection. That's why I rate this feature as critical. Note; and yes I know I can send the email to myself and find it among the the thousands of emails I get, but it would be much easier to go straight to it in Xero !