New invoicing - Pay now link in email
We use many xero accounts, and for two of them, when accessing the invoice link, the invoice appears first, followed by a "PayNow" card payment option in the top left corner. However, for the other two accounts, the card payment window appears first without the invoice, which causes inconvenience to customers. (Of course, there is a download option at the bottom right.) Please change the settings to make the invoice appear first.The specialist can't fix this, and the different output seems to be a xero system issue. Please fix it soon.
Rex Lee
shared this idea
Hi everyone, within Email Settings you can edit the email template and deselect 'Include action to online invoice and detail summary'. This will strip back the look of the email a bit but this means the pay now, or Review and pay link will stop showing and instead you can just include the link to view the online invoice for your customers.
If you'd like to have a look at how this appears before implementing in your org, try sending yourself an invoice from the demo company.
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Rachel Keenan
commented
In the last month when an invoice is emailed to a client, the strap line they receive in their email from Xero says "Pay now £100" it looks very aggressive and demanding to a customer. It would be good to revert to the old style of email with the invoice on or another, politer message.