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If I send a document pack to a client who then decides they want to sign the paper version, I then need to cancel the document pack to remove it from my 'to be signed' list and an email is sent to the client to inform them of the cancellation of the pack. Without fail, every client then asks me why I have cancelled the pack and will it stop their tax returns from filing, or they ask why I am sending them the document pack again, as they never fully read the email. This is a complete waste of my time, as each time this happens, I need to communicate with the client to reassure them that they can ignore the email. It would be GREAT if we were able to cancel the document pack and opt NOT to inform the client.