overpayment VS unallocated payment
HI Xero
It would be nice to have an option when allocating a payment to a customer's account to select whether it's an overpayment or just a payment received. The phrase "overpayment" can be misleading to a customer when they see it on their statement and their account is in actual fact not in a credit.
when you are reconciling your bank account and waiting for remittance from a customer to allocate the payment received, you want to allocate the payment to the customer's account so that your age analysis is correct however it is not an overpayment, it is just an unallocated payment. the word overpayment is misleading.
When the customer has actually overpaid an invoice accidently. This would then be the appropriate wording of "overpayment", and the account would then be in a credit.
Gouwah Rinquest- Jaipal
shared this idea
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Jane Stergio
commented
Sometimes our customers pay before the invoice is created, so it cannot be allocated yet. It would be good to use a different term from overpayment - and also to be able to send a receipt email of some sort, to acknowledge receipt.