You need some decent support people
You need to have better support people and those who understand basic english. All they do in the first instance is copy and paste information from the website. Its been more than 24hrs and your people still have not been able to explain a payroll issue to me or how to fix it. Xero profiles need to say how many years they have been working in Xero not that they have spent a number of years in roles not relating to Xero or bookkeeping. I have no interest in the personal bios of Xero support people. That does not fill me with any confidence that you people know what you are talking about.
Lisa Cowe
shared this idea
Apologies, Lisa. Taking a look I see there was a technical issue on our end where your recent case with Support wasn't getting to someone at the right time to call you.
I see our team have since responded with more detail to hopefully help resolve your question. We do our best to support our customers but can see how this wasn't the greatest experience for you.
I will remove your post from product ideas here, however please do reply back through your My cases if you need any more help and understanding around this payroll question, we'll make sure to get someone in touch at a time that suits. Thanks