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  1. Xero Mail - Send as @company-name.com not message-service@post.xero.com

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    361 comments  ·  Invoices & quotes » Invoicing  ·  Admin →
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    In discovery  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi team, we appreciate the on-going support and feedback we're receiving on this idea and pleased to be able to share this update. Our product team are actively exploring how we can best solve for the needs raised here, although at this time are unable to provide any set timeframes.

    They are very much aware of the appetite from our community on this, and as part of their exploration have reached out some users here as they gather insights.

    For the time being we'll shift to In discovery and I'll return as soon as there is more on this to share.

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    Jane Merry commented  · 

    This has been ongoing for nearly 10 years - it is a waste of everyone's time to pose an idea and then completely ignore the responses from customers. And yet I still feel I need to post in the hope something will change.......

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    Jane Merry commented  · 

    We have had to resort to using the following text on all our quotes now because xero regularly autofills the reply-to email with its own! This must be a really bad advert for xero as it is read by all our customers.......
    'When replying to this email please check the reply address is info@xxxxxx.co.uk Sometimes the email will autofill with messaging-service@post.xero.com. This email address is not monitored, xero do not notify us, and we will not receive it. If you place an order and do not hear back from us within 48hrs please get in touch as we may not have received your email.

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    Jane Merry commented  · 

    We are still experiencing a high volume of invoices and quotes not reaching our customers due to their servers automatically marking xero invoices as spam! It is getting really inconvenient particularly when customers accept a quote but the email is not sent to us - they think they have made an order and sometime down the road realise they havent.
    We have been looking at quikbooks which doesnt have this issue

    Jane Merry supported this idea  ·