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  1. Xero Mail - Send as @company-name.com not message-service@post.xero.com

    186 votes

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    180 comments  ·  For small businesses » Settings & user roles  ·  Admin →
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    submitted  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi community, thanks for sharing your continued interest here. We appreciate the importance of having assurance that mail you send from Xero is being received, and that being able to send from your own company email would increase confidence in this process.

    I can confirm this idea has been regularly reviewed by our product teams, and being able to send from your own company email is on their radar. Currently there are other priorities, and platform work that requires their attention, before they can consider this more deeply.

    We'll move the idea back to submitted so we can continue to gauge the interest through votes here. When there is opportunity to pick this up, I will share any news with you all here.

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    Jane Merry commented  · 

    This has been ongoing for nearly 10 years - it is a waste of everyone's time to pose an idea and then completely ignore the responses from customers. And yet I still feel I need to post in the hope something will change.......

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    Jane Merry commented  · 

    We have had to resort to using the following text on all our quotes now because xero regularly autofills the reply-to email with its own! This must be a really bad advert for xero as it is read by all our customers.......
    'When replying to this email please check the reply address is info@xxxxxx.co.uk Sometimes the email will autofill with messaging-service@post.xero.com. This email address is not monitored, xero do not notify us, and we will not receive it. If you place an order and do not hear back from us within 48hrs please get in touch as we may not have received your email.

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    Jane Merry commented  · 

    We are still experiencing a high volume of invoices and quotes not reaching our customers due to their servers automatically marking xero invoices as spam! It is getting really inconvenient particularly when customers accept a quote but the email is not sent to us - they think they have made an order and sometime down the road realise they havent.
    We have been looking at quikbooks which doesnt have this issue

    Jane Merry supported this idea  ·