Settings and activity
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206 votes
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Brendan Helsham
commented
I own/run an IT MSP. I attended an Autotask/Xero demo/session back in about 2014. It was very much a 'check out how easy it is to use Xero' type event. And what the Xero rep demoed was very impressive compared to clucky old MYOB.
In the break I was chatting with another attendee and made a comment along the lines of "...Xero looks the goods, I might think about switching from MYOB..." and he laughed and said "until you need to track partial shipments on orders" and indicated that's why he still uses MYOB.
I have finally switched to Xero just this recent financial year. Mainly due to better integration with other 3rd party SaaS tools we use. But, we have to manage the partial shipments and backorders manually. It amazes me that something so key to a product like this that was missing over 8 years ago is still nowhere to be seen.
For those of you who will change if this isn't fixed, well, start planning your migration as this will never be in the product. Xero has ignored this feedback for close to a decade; I doubt they're about to listen now.
An error occurred while saving the comment Brendan Helsham
commented
When we order multiple items from any of our suppliers, it is quite common for them to part-ship to our clients due to stock availability. Each time part of the original order was sent, we'd receive an invoice for that part and in MYOB it was straightforward to open the original 'Order' (yellow background), change it to a 'Bill' (blue background) and leave the undelivered item quantities in the Backordered column. An open order for the remaining items would remain, so it was easy to see what was outstanding on any order at any time. It amazes me that this basic functionality does not exist in Xero.
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11 votes
An error occurred while saving the comment Brendan Helsham
commented
Whilst OP clearly doesn't understand the necessity for MFA in today's world (and I bet your bank does use it when making a payment to a new payee for example), the daily requirement with Xero is a pain in the ****. There should be the ability to 'trust' a device for longer than 24 hours and also associate it with the user's WAN IP address (assuming it is a static IP in a business).
Brendan Helsham
supported this idea
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Further to my comment below from last Nov. When I first saw this limitation nearly 10 years ago, I steered clear of Xero as it is a big hole for my business. Unfortunately, as time passed, and we needed better integration with our contracting/billing platforms, we had to drop MYOB and migrate our two businesses across to Xero. So, not being able to properly track backorders and part-shipped orders became secondary to having proper integration with these other two platforms.
The cynic in me thinks that Xero deliberately leaves these 'gaps' in functionality to encourage 3rd party developers to build add-on products to fill these gaps. If the base Xero product did all of this natively, there wouldn't be a lot of ISV support for building add-ons, as they'd be too niche and therefore would not have enough market appeal, etc. I think they don't want to alienate their after-market add-on developers and 'in-app' marketplace...
I vaguely recall there being some sort of 3rd party subscription that can achieve this functionality, but seriously, who wants to pay what is probably another 80% of the Xero MRC for an add-on to track backorders???