Settings and activity
2 results found
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75 votes
Hi everyone, thanks again for all the feedback we’ve received about this flow here. Our team has taken this on board.
It’s worth highlighting that the pop up window that shows for every payment is part of the payment flow to determine how you’d like to process the payment - You can choose to pay by online bill payments or manual payment. We want to be upfront that we don’t have any plans to permanently remove this flow.
However, based on feedback the team has added a selection to the modal in the screenshot here ”‘Don’t show again” to return to the original experience when it's possible to continue with manual batch domestic payments.
If you check this option you’ll be taken back through the older payments flow the next time you go to make a payment of this kind.
Please note, if you simply click the ‘X’ button in…
Adam Livesey
supported this idea
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485 votes
Hi everyone, we understand how frustrating it is when important emails like invoices are filtered or blocked, and how this affects customer trust and timeliness of engagement with your transactional communications. Thank you for continuing to share examples and highlighting the impact this has on your business.
We’ve made meaningful progress towards enabling email sending from your own domain. While progress is taking longer than we’d like, we can confirm that substantial backend work is underway. This work spans multiple interdependent teams across Xero, and there are still important steps we need to work through before we can release the capability to customers reliably.
As we continue to develop this capability, there are a few questions that would help our product teams ensure we’re solving the majority of our users’ needs in this space, with a reliable and secure solution.
We’d really appreciate your input on the following questions, either…
An error occurred while saving the comment An error occurred while saving the comment Adam Livesey
commented
@Denym Bird
So we have to pay another service provider more than Xero to do what Xero should be doing already....
An error occurred while saving the comment Adam Livesey
commented
Started in 2013, now nearly 2023, customers still not receiving emails sent by Xero,
Come on xero, why are we paying a premium price for a sub premium service........
An error occurred while saving the comment Adam Livesey
commented
Having many clients not receiving email becuase of this, meaning we spend extra time in calling clients chasing up invoices,
@Matt there are other solutions and ones that aren't charging more per month than wat Xero is charging