Settings and activity
3 results found
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69 votes
Hi everyone, thanks for taking the time to share your thoughts on ABN verification. We really appreciate you explaining how this could make it easier to stay compliant and simplify your daily workflows.
Right now, you can use the quick link on the Contacts page in Xero to open the official ABN Lookup site and check details manually. We understand this isn’t the fully integrated solution you’d prefer, but it’s the option currently available for verifying contact information.
Our product team has continued to review this idea, however it’s not something we’re planning in the near future. The idea will stay open for votes, and we’ll keep tracking interest here. If anything changes, we’ll post an update in this thread.
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Peter Riddell
supported this idea
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187 votes
Hey community, thank you for your continued interest in this idea.
Wanted to provide an update here as it's been a while since we last spoke to duplicate contacts.
I do understand that, at face value, this seems like a quick fix. However, as the contacts screen interacts with many other parts of Xero, this work can not commence until the modernisation of other, related systems is complete.
Due to this, we do not expect support for duplicate contacts to be delivered in the coming short-term.
In the meantime however, we're keen to continue collecting feedback and votes on this idea, and I will update you here as soon as there's more work to share.
An error occurred while saving the comment Peter Riddell
commented
We have a number of customers with same billing address but multiple delivery addresses. I've voted / commented on this in the past but can't see my comments in the list below
Peter Riddell
supported this idea
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1,433 votes
Hi everyone, we know this remains a highly important request, and we appreciate the volume of detail you’ve shared around billing, delivery and contact management workflows in this idea.
As shared in our last update - our team has been progressing the next phase of work needed to bring this more meaningfully into invoicing.
We know many of you are looking for clearer timing, and while I’m not able to confirm a release date at this stage, I do want to reassure you this remains an active area of work for our product teams.
We’ll continue to return here with further updates as we move through the next stages. Thanks again for your patience and for continuing to share the workflows that make this so important.
An error occurred while saving the comment Peter Riddell
commented
I've just had a customer question an invoice reminder as it had the incorrect delivery address on it. This is a direct result of having only one delivery address per contact. The original invoice was sent out with the correct delivery address, but we then had to change the address to accommodate the next order. The invoice reminders default to the current delivery address not the original. So what I thought was an inconvenient but doable work-around doesn't really work after all. Once more, I implore Xero to take the request for multiple delivery addresses per contact seriously and put some resource behind fixing it.
An error occurred while saving the comment Peter Riddell
commented
Hi all
We've been using a work around by changing the delivery address for accounts to match their requirements. As we add more customers, many larger than we've traditionally dealt with, this is becoming a complicated and time consuming task. Example 1 - Company group structure with single billing address and multiple manufacturing sites. Example 2 - Customer is a distributor who wants us to drop-ship orders to their various customers. Example 3 - Single company with various departments, each with individual delivery addresses.
I'm amazed when I read others' comments that this request has been pushed to one side for so long. C'mon Xero - this should be a basic feature.
We used to search Companies House, now use a credit agency subscription which gives us more detail when carrying out due dilligence on suppliers and customers. ABN verification would be helpful initially, VAT number check too