Settings and activity
3 results found
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65 votes
Hi everyone, thanks for voting and sharing your feedback here.
From the Contacts page you can already click the quick link to the official ABN lookup page to verify a number yourself. Our product team have reviewed the commentary here and appreciate that the ability to do this from within Xero would enhance the process, however at this stage there are no firm plans or timelines surrounding this. As always we'll be sure to return here if there's more news to share 📢
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Peter Riddell
supported this idea
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166 votes
Hey community, thank you for your continued interest in this idea.
Wanted to provide an update here as it's been a while since we last spoke to duplicate contacts.
I do understand that, at face value, this seems like a quick fix. However, as the contacts screen interacts with many other parts of Xero, this work can not commence until the modernisation of other, related systems is complete.
Due to this, we do not expect support for duplicate contacts to be delivered in the coming short-term.
In the meantime however, we're keen to continue collecting feedback and votes on this idea, and I will update you here as soon as there's more work to share.
An error occurred while saving the comment Peter Riddell
commented
We have a number of customers with same billing address but multiple delivery addresses. I've voted / commented on this in the past but can't see my comments in the list below
Peter Riddell
supported this idea
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1,272 votes
Thanks for your continued engagement and valuable feedback on this long-standing idea, everyone. We've been carefully reviewing your comments and want to acknowledge the clear sentiment of frustration regarding the current limitations around managing multiple addresses for contacts, particularly for invoicing and delivery purposes, and that this is a critical feature to many of you.
We want to share an update on our progress here - We're pleased to confirm that the foundational work for handling multiple addresses has been completed within the Contacts area of Xero. This was a crucial first step. Building on this, now that all customers are on the new invoicing experience our product team has moved into the discovery phase for adding multiple addresses directly within invoicing. This means they are actively exploring the best way to implement this functionality to meet your needs effectively.
We appreciate your patience as we work through the complexities…
An error occurred while saving the comment Peter Riddell
commented
I've just had a customer question an invoice reminder as it had the incorrect delivery address on it. This is a direct result of having only one delivery address per contact. The original invoice was sent out with the correct delivery address, but we then had to change the address to accommodate the next order. The invoice reminders default to the current delivery address not the original. So what I thought was an inconvenient but doable work-around doesn't really work after all. Once more, I implore Xero to take the request for multiple delivery addresses per contact seriously and put some resource behind fixing it.
An error occurred while saving the comment Peter Riddell
commented
Hi all
We've been using a work around by changing the delivery address for accounts to match their requirements. As we add more customers, many larger than we've traditionally dealt with, this is becoming a complicated and time consuming task. Example 1 - Company group structure with single billing address and multiple manufacturing sites. Example 2 - Customer is a distributor who wants us to drop-ship orders to their various customers. Example 3 - Single company with various departments, each with individual delivery addresses.
I'm amazed when I read others' comments that this request has been pushed to one side for so long. C'mon Xero - this should be a basic feature.
We used to search Companies House, now use a credit agency subscription which gives us more detail when carrying out due dilligence on suppliers and customers. ABN verification would be helpful initially, VAT number check too