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  1. 1,061 votes

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    Hi everyone, we appreciate the interest surrounding this idea, however we want to be open that we're unable to extend our log-out time past 60 minutes. Xero hold a lot of sensitive information including bank data and we're required to be as secure as online banking.
    Any session information running on a web browser can potentially be stolen. If the session does not time out. You then have an infinitely long vulnerability window to session hijacking. Our best option is to keep a tight expiration window on the session cookie, and regenerate them frequently. Even setting a long timeout doesn't help with this - too long a timeout will greatly increase the risk of invasion or potentially jeopardise your personal data and the safety and integrity of the Xero application itself. This is why we maintain control of this.
    If we detect there's been no activity on a page (e.g…

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    Louise Buchanan commented  · 

    Agree with all other comments. It's frustrating, annoying, time-wasting (just like adding comments here.....). 🤬

  2. 230 votes

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    Hi everyone, we thoroughly appreciate hearing where our users would like to see change across Xero. We also hear feedback through many other sources, and realistically while we’d love to, we simply cannot work on all things at once. Our product teams must make hard choices on where, and what to develop everyday, to continue delivering consistently high value to our customers.


    That being said, there are no plans to make Xero a fully functioning email system for communicating with your contact base, like what’s being asked here. Focus for the team at present is needed on more critical projects, such as building on beautiful. There are many integrations available through our ecosystem, if you don’t find one specifically for sending out bulk emails to contacts, you could approach a custom-cloud integrator to build one for you at a fee.


    I know this isn’t the news you’re hoping…

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    Louise Buchanan commented  · 

    'Building on Beautiful' - what the actual ****? I followed your link and read a whole heap of BS. 🤣🤣🤣
    You say it's a more "critical project" but the project is nothing! What I read was a word salad.
    Xero admin - please refrain from posting comments that treat your PAYING customers as f'ing dullards.....

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    Louise Buchanan commented  · 

    This idea was posted ALMOST A DECADE AGO, which means Xero don't give a rat's ****, people!!!

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    Louise Buchanan commented  · 

    Yeh, 8 years is bloody ridiculous, especially for such a seemingly simple request!
    I flagged the idea as 'inappropriate' in the hopes it'll get some attention..... from someone..... somewhere.....

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    Louise Buchanan commented  · 

    Exactly! I can't believe it's not already a feature. I need to advise all of our current debtors of our change of banking details and because Xero is SHITE in so many ways, I have to retrieve every one of their email addresses to send it to them via Outlook. Arrrrgggghhh!!!!!

    Louise Buchanan supported this idea  ·