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  1. Branding - Custom DOCX template for Remittance Advices

    299 votes

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    134 comments  ·  Purchase orders, bills & inventory » Paying bills  ·  Admin →
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    Accepted  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi community, we appreciate the on-going interest this idea is receiving and the growing needs in the ability to customise documents that you send from Xero.

    Right now, our position for this idea remains the same - we do have future plans to improve the branding experience across Xero, starting with invoicing which you can read more about.

    As this experience continues to build out we'll make sure to share any updates for customising Remittance for everyone here.

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    Clare Dingle commented  · 

    Totally agree with Amber's comments below.

    Surely someone in Xero can see the importance of this issue and can accelerate development.

    Xero should remember is is the Users, i.e. the companies and individuals who dutifully pay their subscriptions, which allows Xero to exist.

    Please Xero, do better with looking after your customers.

    Clare Dingle supported this idea  · 

  2. Login - Don't Log Me Out/Extend Log Out Time (more than 60 minutes)

    1,091 votes

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    406 comments  ·  Users & setup » Login  ·  Admin →
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    Not in pipeline  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi everyone, we appreciate the interest surrounding this idea, however we want to be open that we're unable to extend our log-out time past 60 minutes. Xero hold a lot of sensitive information including bank data and we're required to be as secure as online banking.
    Any session information running on a web browser can potentially be stolen. If the session does not time out. You then have an infinitely long vulnerability window to session hijacking. Our best option is to keep a tight expiration window on the session cookie, and regenerate them frequently. Even setting a long timeout doesn't help with this - too long a timeout will greatly increase the risk of invasion or potentially jeopardise your personal data and the safety and integrity of the Xero application itself. This is why we maintain control of this.
    If we detect there's been no activity on a page (e.g…

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    Clare Dingle commented  · 

    Agree, log out time needs to be more than 60 minutes

    Totally DISAGREE about being continually emailed every time someone votes for this function.

    Please stop emailing me

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    Clare Dingle commented  · 

    Adjusting the time-out would be absolutely wonderful - it is so disruptive to be logging in so frequently.

    Looking at this request, it seems users have been asking for this for almost 10 years. Why is Xero so slow to respond?