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917 votes
Thanks everyone, for continuing to share your experiences and examples here. We’ve been following the recent comments and really appreciate the added detail around the challenges this creates in real payment runs, particularly where credits need to be reflected alongside bills so supplier statements and remittances stay aligned.
This March, we released the ability to find and match credit notes when reconciling, which was another highly requested idea on Xero Product Ideas.
We recognise this is an end-of-process solution and doesn’t address the core need raised in this idea. As a quick update from my last post, we’ve done some early exploration into the technical requirements needed to solve the pain points mentioned. This is a complex area to get right, as it touches multiple parts of the bill payments and credit note experience.
At this stage, our focus remains on continuing to develop our bank-agnostic payments solutions across regions,…
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Lesley Parker
supported this idea
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12 votes
Thanks for sharing this idea. I can see why matching by invoice number or reference, instead of relying on the amount first, would be really valuable for businesses dealing with instalments, part-payments, or payments that don’t exactly equal the invoice total.
Right now, suggested matches are based on the statement line and transaction having the same amount, with other statement details also considered, so I understand why this request would help reduce manual work and lower the risk of matching a payment to the wrong invoice.
If this would improve your workflow too, please add your vote and comment with a real example of when matching by invoice number or customer reference would save time or prevent errors. The more detail shared here, the easier it is to show the impact this has for customers.
Lesley Parker
supported this idea
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223 votes
An error occurred while saving the comment Lesley Parker
commented
I can't understand why this is not a normal accounting function. As one person has said - not being able to show credit notes on a remittance causes many problems and extra work. It would be good to get a fix for this - asap!
I think this is crucial. It's a normal everyday accounting function - to be able to pay / include a credit note in a payment to a supplier (as long obviously as the total is a positive figure). When we do this, we have to allocate the credit to an invoice we are going to pay, then create a remittance, then advise the supplier that we've allocated the credit note against a particular invoice. It creates unnecessary work and the potential for mis allocation on the supplier side, which could in some cases, cause mayhem.