Settings and activity
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21 votes
Steven Wilson
supported this idea
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An error occurred while saving the comment -
485 votes
Hi everyone, we understand how frustrating it is when important emails like invoices are filtered or blocked, and how this affects customer trust and timeliness of engagement with your transactional communications. Thank you for continuing to share examples and highlighting the impact this has on your business.
We’ve made meaningful progress towards enabling email sending from your own domain. While progress is taking longer than we’d like, we can confirm that substantial backend work is underway. This work spans multiple interdependent teams across Xero, and there are still important steps we need to work through before we can release the capability to customers reliably.
As we continue to develop this capability, there are a few questions that would help our product teams ensure we’re solving the majority of our users’ needs in this space, with a reliable and secure solution.
We’d really appreciate your input on the following questions, either…
An error occurred while saving the comment Steven Wilson
commented
Here we go again and still XERO REMAINS SILENT!
How much longer before this issue is addressed?
Yet more emails going into spam and replies to ones our clients do receive not getting to us because their systems do not use the reply to address.As a consequence we frequently see very late responses being received along the lines of this latest one the text of which reads.....
Morning All, I’ve just picked this email up from my Junk Folder in outlook
I think that the original will have been in there also, and I may have inadvertently deleted it along with the invoice – Sorry!
Can you arrange to pay *** asap, I can confirm the order agreed was .....It is hard enough securing the work in the first place and having to continuously chase clients when invoices, statements sent from message-service@post.xero.com as opposed to our own dedicated email address is very time consuming.
Come on Xero, at least provide us with an indication as to whether you have any intention of addressing this issue please and, if so, the likely timescale.
An error occurred while saving the comment Steven Wilson
commented
Whilst workarounds maybe possible, considering the amount Xero charge for subscriptions they should delay no longer and simply fix this issue. We do not even get alerts when our clients try to reply to the wrong address. This is simply wrong and should have been sorted long ago.
An error occurred while saving the comment Steven Wilson
commented
Clients often reply to emails by clicking on the senders address i.e. messaging-service@post.xero.com and not using "Reply to" feature. This means that a client thinks they have replied to us but we never receive it and they do not receive any kind of alert.
We really need the ability to display senders address as ***@company.com the same as reply to address to alleviate this problem. At the very least they should be warned that they have replied to wrong email address and to resend their email using the "Reply to" feature.
According to your customer ideas posts it would appear that this was first raised as a problem back in 2013 - any chance of a revisit?
When selecting a contact name it would be nice if it displayed more of the name or if dropdown could be widened. Reason being, we have a number of clients whose names appear the same but have different regional offices and it therefore becomes trial & error as to which one to select as we cannot see the full details until after selection of the contact.