Settings and activity
2 results found
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1 vote
Steven Wilson
shared this idea
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181 votes
Hi community, thanks for sharing your continued interest here. We appreciate the importance of having assurance that mail you send from Xero is being received, and that being able to send from your own company email would increase confidence in this process.
I can confirm this idea has been regularly reviewed by our product teams, and being able to send from your own company email is on their radar. Currently there are other priorities, and platform work that requires their attention, before they can consider this more deeply.
We'll move the idea back to submitted so we can continue to gauge the interest through votes here. When there is opportunity to pick this up, I will share any news with you all here.
An error occurred while saving the comment An error occurred while saving the comment Steven Wilson
commented
Whilst workarounds maybe possible, considering the amount Xero charge for subscriptions they should delay no longer and simply fix this issue. We do not even get alerts when our clients try to reply to the wrong address. This is simply wrong and should have been sorted long ago.
An error occurred while saving the comment Steven Wilson
commented
Clients often reply to emails by clicking on the senders address i.e. messaging-service@post.xero.com and not using "Reply to" feature. This means that a client thinks they have replied to us but we never receive it and they do not receive any kind of alert.
We really need the ability to display senders address as ***@company.com the same as reply to address to alleviate this problem. At the very least they should be warned that they have replied to wrong email address and to resend their email using the "Reply to" feature.
According to your customer ideas posts it would appear that this was first raised as a problem back in 2013 - any chance of a revisit?
Here we go again and still XERO REMAINS SILENT!
How much longer before this issue is addressed?
Yet more emails going into spam and replies to ones our clients do receive not getting to us because their systems do not use the reply to address.
As a consequence we frequently see very late responses being received along the lines of this latest one the text of which reads.....
Morning All, I’ve just picked this email up from my Junk Folder in outlook
I think that the original will have been in there also, and I may have inadvertently deleted it along with the invoice – Sorry!
Can you arrange to pay *** asap, I can confirm the order agreed was .....
It is hard enough securing the work in the first place and having to continuously chase clients when invoices, statements sent from message-service@post.xero.com as opposed to our own dedicated email address is very time consuming.
Come on Xero, at least provide us with an indication as to whether you have any intention of addressing this issue please and, if so, the likely timescale.