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  1. Invoices/Bills - Feature to 'write off' as bad debt

    728 votes

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    14 comments  ·  Purchase orders, bills & inventory » Bills  ·  Admin →
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    submitted  ·  AdminEthan M (Admin, Xero) responded

    Hi community, we appreciate this idea has collected a fair amount of votes and commentary. This has all been feedback and taken seriously by our product teams.

    Currently, there are ways to record a bad debt in Xero, depending on your tax registration status and how you want the transactions to be recorded in your reports - We have help for this on Xero Central you can draw into.

    We don’t have any plans in the near term to expand functionality to develop a button to write off invoices or bills as 'bad debt'. If anything changes in this space, we’ll update you on this idea!

    Cobus Nell supported this idea  · 

  2. Contacts: Statements - Allow to be sent to Contact Groups

    240 votes

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    141 comments  ·  Contacts & files » Contact  ·  Admin →
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    In discovery  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi everyone, it’s great to hear the use our customers find in Contact groups on Xero. We can totally get wanting to enhance the use of contacts and bulk send statements to all members of a group at once.

    In lieu of this functionality right now, you could manually filter and select contacts from your list before sending statements.

    With sights set on helping our customers collect payments faster, we have a team that is looking at work in the reminders and statements space and sending to contact groups is being explored as part of this. For the time being we'll move this idea to In discovery and I'll keep you looped in on any progress that could help needs here.

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    Cobus Nell commented  · 

    They do not read this at XERO- we tried Statey but you can only send to one contact group at a time

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    Cobus Nell commented  · 

    why do we never see any replies from Xero ?

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    Cobus Nell commented  · 

    We have various customer groups- we would like to send to selected groups only - rather than selecting customers individually

    Cobus Nell supported this idea  ·