Settings and activity

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1. Xero Mail - Send as @company-name.com not message-service@post.xero.com

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   463 comments  ·  Invoices & quotes » Invoicing  ·  delete…  ·  Admin →
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   In development  ·  AdminKelly Munro (Community Manager, Xero) responded

   Hi everyone, we understand how frustrating it is when important emails like invoices are filtered or blocked, and how this affects customer trust and timeliness of engagement with your transactional communications. Thank you for continuing to share examples and highlighting the impact this has on your business.

   We’ve made meaningful progress towards enabling email sending from your own domain. While progress is taking longer than we’d like, we can confirm that substantial backend work is underway. This work spans multiple interdependent teams across Xero, and there are still important steps we need to work through before we can release the capability to customers reliably.

   As we continue to develop this capability, there are a few questions that would help our product teams ensure we’re solving the majority of our users’ needs in this space, with a reliable and secure solution.

   We’d really appreciate your input on the following questions, either on the idea here, or by reacting to our update and sharing your internal feedback;

   • Within your Xero account would you want multiple Users to be able to manage custom email domain settings, or just Administrators?
   • Does your domain have more than one mailbox associated with it?
   • Would you want to use the same domain across more than one Xero organisation?

   Thanks in advance for your inputs to these questions, which will help validate user requirements for this feature.

   We’ll provide another update here as soon as there is more progressive news to share.

   Hi everyone, we understand how frustrating it is when important emails like invoices are filtered or blocked, and how this affects customer trust and timeliness of engagement with your transactional communications. Thank you for continuing to share examples and highlighting the impact this has on your business.

   We’ve made meaningful progress towards enabling email sending from your own domain. While progress is taking longer than we’d like, we can confirm that substantial backend work is underway. This work spans multiple interdependent teams across Xero, and there are still important steps we need to work through before we can release the capability to customers reliably.

   As we continue to develop this capability, there are a few questions that would help our product teams ensure we’re solving the majority of our users’ needs in this space, with a reliable and secure solution.

   We’d really appreciate your input on the following questions, either… more

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   Derek White commented  ·  18 July, 2025  ·  Edit…  ·  delete…

   What can be more important than your users avoid their quotes & invoices being caught up in spam filters?

   Would you explain exactly what is more important? All I have ever seen is an almost identical load of fluff about some mythical "Other Stuff" being more important

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   Derek White supported this idea  ·  23 December, 2022

2. Contacts - Add a Job Title field

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   16 comments  ·  Contacts & documents » Contact  ·  delete…  ·  Admin →
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   submitted  ·  AdminKelly Munro (Community Manager, Xero) responded

   Hi community, we understand how being able to add a persons job title in contacts would help distinguish and identify within a contact.

   Being open, this isn't something we have plans of for the time being. Right now, though not the ideal solution you could possibly use the notes feature in contacts to add detail of the differentials. We know this won't solve the needs for everyone in the idea but may help for some scenarios.

   If there is any plans made around this we will update you of this, here.

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   Derek White commented  ·  23 December, 2022  ·  Edit…  ·  delete…

   I work with many architects who request quotes/invoice from our company on behalf of their client
   At the moment we have to create a new contact entry for every client such as
   ABC company on behalf of Fred Bloggs
   ABC company on behalf of Samantha Smith
   If there was an optional field, say "on behalf of" that we could include in the quote/invoice such as
   on behalf of [client name]
   The default would be the same as now
   ABC Company
   However, if the "on behalf of" option was selected a new field would appear in the quote/invoice [Client Name]

   The result would be one entry for
   ABC Company
   and the ability to add individual clients on individual quotes

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   Derek White supported this idea  ·  23 December, 2022