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912 votes
Hi community, appreciate the want for more of an update from us on this highly voted idea. Since Kelly’s last message I am pleased to let you know that our product team has done some discovery work in this space. More specifically, exploring the different ways in which the problem could be solved in Xero, alongside understanding the technical challenges. The feedback you’ve shared has been really useful for our product team’s research 🙏
We recognise the importance of needing to know which bills are flagged, so people making payment can review whether a bill should be paid or not, to avoid inadvertent payment. Being able to improve this workflow is important to us and once we have solution concepts, we will be sure to reach out to this community for feedback.
Right now there are no specific time frames available as to when this might be worked on, but…
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Christopher Moore
commented
Julia - yes, you've hit the nail on the head.
Arnis - 👍
An error occurred while saving the comment Christopher Moore
commented
@JimAlexander I agree totally with @ArnisVeisbergs and @WillBroome that, however good your add-in is, this functionality is so fundamental to any competent accounting system that it should be provided within the Xero basic subscription.
Someone elsewhere has pushed their addin (Statey) for getting aged totals in statements - another fundamental feature, and another I'm not prepared to pay money to get. At this rate if we buy all the addins needed to make Xero competent, we'd end up with a bill that'd make a fully fledged Microsoft Dynamics implementation look cheap!!
I don't know what add-in developers get charged by Xero as commission for selling their products, to provide functionality Xero can't be bothered to include?
I'm increasingly believing Xero have changed their model from selling a competent accounting product for a monthly subscrtiption, to selling a basic framework and making money from developers by taking commission for all the other bits Xero doesn't provide. Shameful and an approach that won't wash.
Our year end is coming up in a few months and I'm likely to decamp - I've had enough of the abuse we're being delivered from Xero.
Xero - Xero competence for non-Xero cost!
An error occurred while saving the comment Christopher Moore
commented
This is an absolutely basic and fundamental function implemented in every other accounting system I've ever used or implemented - and that's quite a few across several decades!
I'd say it's as fundamental as deciding whether to record bill/invoice values or not; ie absolutely essential to any accounting workflow.
As others have described, bills received need to be entered onto the system but there must be a process to prevent any that are in dispute being paid, with the ability for accounting staff to see notes describing the problem, what a supplier needs to do to resolve it, and for the invoice to be cleared for payment as and when it's resolved.
While Xero has many neat features, this is one of a number of annoying functions which are absolutely standard accounting requirements and which Xero has somehow missed. The cavalier attitude of Xero staff to this implies a total lack of understanding of real world accounting process within the dev team.
Flash, glitz, fancy UI changes etc are all very well and fun to design and build, but for someone who runs a real business the basics - such as this issue, multiple price lists on sales and the ability to allow a negative stock value are way more important.
I've been using Xero for 18 months and love much of it, but am seriously considering the pain of migrating again SO SOON to something else, just to get the basics working as they should, rather than having to build external systems of my own to cover fundamental shortcomings.
Chris Moore
Christopher Moore
supported this idea
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159 votes
An error occurred while saving the comment Christopher Moore
commented
My particular problem with this is for Time Logging in Projects. Xero has usually logged out when we want to add a time record, which means they don't get logged as diligently as they should and money gets lost!
I get that there may be regs for auto-timeout on the critical ledger access, and that security is critical, but to enforce the same rules on someone entering a time entry - which needs authorising anyway - means that logging doesn't happen reliably.
How can a vendor that's so deaf and unresponsive still be in business? 1 full year in for us and I'm close to looking for an alternative. So much that's really neat but so many issues that bomb productivity and usefulness to the point of unusability.
Christopher Moore
supported this idea
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411 votes
Thanks for your support on the idea, everyone. We thoroughly appreciate your participation, and letting us know where you'd like to see change across Xero.
Customer statements, is an area of Xero that needs upgrades to it's technology in order to make ideas like this one here possible.
Currently, while we have plans for modernising this space soon we cannot commit to any new developments for Statements until this work has been complete. Once this has been done I'll round back to the idea here when we can reset the objectives.
An error occurred while saving the comment Christopher Moore
commented
Yet another utterly obvious, basic feature I've just discovered is missing from Xero. And I'm not going to accept this model of 'charge users for half a package and get 3rd parties to charge them the rest'. Statey, at £18/month for the only version apparently not emblazoned with Statey branding is an outrage. I'm not going to play - another reason to seek a Xero alternative.
Christopher Moore
supported this idea
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398 votes
We appreciate all the feedback received through this idea, everyone. Taking on board all your comments there are two sides of the fence when looking at flagging an invoice as 'in dispute' - Looking at the ability to flag a bill/supplier invoice as 'in dispute', versus the ability to flag a customer invoice as 'in dispute'.
It'd be good to get understanding of the interest in each individually so we've started a new idea for bills that you can add your support for.
But to give clarity, currently we do not have plans for developing a flag for bills, or sales invoices.
For those looking for this feature in sales invoice although not specific to each invoice, you may be able to make use of Credit Limits - Find out more and explore how to set up a limit for your customers through Xero Central.
We'll continue to track…
An error occurred while saving the comment Christopher Moore
commented
We've just received duplicate invoices from a supplier that need to be placed "In Dispute" until we receive a credit note for one of them. I cannot conceive how anybody could design an accounting system without this most fundamental and straightforward of features.
This would be very simple to do and needs doing by tomorrow. A huge credibility hit against the competence of Xero's designers!
Christopher Moore
supported this idea
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Hi Sharon,
I agree with Will - this and many other missing functions are so basic that they should have been included as core requirements in the absolute first basic spec before a line of code was written. Xero are charging a rate now that should include them.
I accept that modules such as Projects and Expenses, to which I subscribe and use, are not needed by all and are reasonable functions to provide as chargeable add-ons.
But 'in dispute' flags for bills and invoices - amongst many others - are absolutely fundamental IMHO and should be included for what we pay now.