Settings and activity

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1. Xero Mail - Send as @company-name.com not message-service@post.xero.com

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   462 comments  ·  Invoices & quotes » Invoicing  ·  delete…  ·  Admin →
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   In development  ·  AdminKelly Munro (Community Manager, Xero) responded

   Hi everyone, we understand how frustrating it is when important emails like invoices are filtered or blocked, and how this affects customer trust and timeliness of engagement with your transactional communications. Thank you for continuing to share examples and highlighting the impact this has on your business.

   We’ve made meaningful progress towards enabling email sending from your own domain. While progress is taking longer than we’d like, we can confirm that substantial backend work is underway. This work spans multiple interdependent teams across Xero, and there are still important steps we need to work through before we can release the capability to customers reliably.

   As we continue to develop this capability, there are a few questions that would help our product teams ensure we’re solving the majority of our users’ needs in this space, with a reliable and secure solution.

   We’d really appreciate your input on the following questions, either on the idea here, or by reacting to our update and sharing your internal feedback;

   • Within your Xero account would you want multiple Users to be able to manage custom email domain settings, or just Administrators?
   • Does your domain have more than one mailbox associated with it?
   • Would you want to use the same domain across more than one Xero organisation?

   Thanks in advance for your inputs to these questions, which will help validate user requirements for this feature.

   We’ll provide another update here as soon as there is more progressive news to share.

   Hi everyone, we understand how frustrating it is when important emails like invoices are filtered or blocked, and how this affects customer trust and timeliness of engagement with your transactional communications. Thank you for continuing to share examples and highlighting the impact this has on your business.

   We’ve made meaningful progress towards enabling email sending from your own domain. While progress is taking longer than we’d like, we can confirm that substantial backend work is underway. This work spans multiple interdependent teams across Xero, and there are still important steps we need to work through before we can release the capability to customers reliably.

   As we continue to develop this capability, there are a few questions that would help our product teams ensure we’re solving the majority of our users’ needs in this space, with a reliable and secure solution.

   We’d really appreciate your input on the following questions, either… more

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   Sam Lindsay commented  ·  10 April, 2024  ·  Edit…  ·  delete…

   We have started seeing that emails are getting blocked as the "Display Name" doesn't match the email address of "message-service@post.xero.com".

   To stop this we created a custom address in Xero and set the "Display Name" to "message-service" and then the users real email as the Reply-To address.

   It's not ideal, but it seems to be helping for now.

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2. Notification - Reminder to employee to enter Timesheets

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   32 comments  ·  Payroll & expenses » Employees  ·  delete…  ·  Admin →
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   Not in pipeline  ·  AdminDavid Reynolds (Admin, Xero) responded

   Thanks for your support and joining in this idea. We get the challenges involved in manually chasing up employees to complete timesheets each pay period.

   Although it's not the integrated solution you’re looking for, you could look to set up recurring calendar events or using external communication tools to prompt your team members.

   We want to be transparent that we don't have any plans for adjusting the existing notifications for timesheets.

   We'll continue to monitor this idea, and should our priorities shift in the future we'll let everyone know here.

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   Sam Lindsay commented  ·  19 May, 2023  ·  Edit…  ·  delete…

   It is quite astounding that this is not baseline functionality.

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   Sam Lindsay supported this idea  ·  19 May, 2023