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  1. Contacts - Different default email addresses for different transactions in Xero

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    submitted  ·  219 comments  ·  For small businesses » Contacts & communication  ·  Admin →
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    Brad Field commented  · 

    And of course we have all those customers who use Xero and send a copy of everything to every email contact for us in their system and create waste for us wading through emails that aren't relevant...

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    Brad Field commented  · 

    Guys,

    If you're a large enough user to think this is important, you aren't in Xero's target market.

    Small business running their business from their ute is who they want.

    This will never be fixed as Xero are too busy finding new small customers and their accountants who hate the shoe box of invoices (sorry, bills) these small businesses currently dump on their desk.

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    Brad Field commented  · 

    We keep seeing areas that already work well given cosmetic updates to make them "more beautiful" while changes that make us, our customers and our suppliers more efficient are left in the "not really important" basket...

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    Brad Field commented  · 

    Another duplicated delivery from a supplier meaning extra work for them and us in returning (and processing) the second unwanted order.
    Why? Because both sales AND accounts received the purchase order we emailed (and accounts forwarded their copy to sales).
    Yes- they should have remembered to check the order wasn't a duplicate.
    Yes - we should have remembered to check the order was only being emailed to the correct email.
    BUT systems based on everyone remembering to remember never really work.

    Brad Field supported this idea  ·