Settings and activity
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650 votes
Hi community, we appreciate your continued feedback on having different default email addresses for various transaction types in Xero contacts, and the manual steps involved to ensure you're communicating with the right person for different purposes.
Currently, one way of managing this in Xero would be to include every additional person on a contact record in emails, and then removing those that aren't required when sending each transaction. However we totally get this isn't the ideal solution.
While being able to set different email addresses for differing transaction types is something we want to address longer term, like the idea for multiple addresses work for this feature requires cross-collaboration between teams in order to achieve.
Once the multiple addresses feature is live this is something we'll be able to consider more closely and provide further updates on.
We do regularly review all ideas here, and your input is vital. We'll…
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Brad Field
commented
Guys,
If you're a large enough user to think this is important, you aren't in Xero's target market.
Small business running their business from their ute is who they want.
This will never be fixed as Xero are too busy finding new small customers and their accountants who hate the shoe box of invoices (sorry, bills) these small businesses currently dump on their desk.
An error occurred while saving the comment Brad Field
commented
We keep seeing areas that already work well given cosmetic updates to make them "more beautiful" while changes that make us, our customers and our suppliers more efficient are left in the "not really important" basket...
An error occurred while saving the comment Brad Field
commented
Another duplicated delivery from a supplier meaning extra work for them and us in returning (and processing) the second unwanted order.
Why? Because both sales AND accounts received the purchase order we emailed (and accounts forwarded their copy to sales).
Yes- they should have remembered to check the order wasn't a duplicate.
Yes - we should have remembered to check the order was only being emailed to the correct email.
BUT systems based on everyone remembering to remember never really work.Brad Field
supported this idea
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And of course we have all those customers who use Xero and send a copy of everything to every email contact for us in their system and create waste for us wading through emails that aren't relevant...