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101 votes
Hi community,
I wanted to let you know that the product and tech team have been following this thread and have been listening to your interest in the functionality. We do understand the frustration it’s causing when dealing with a large number of invoices awaiting payment. Your time is valuable, and the challenges you’ve encountered are not reflective of the seamless experience we aim to provide.
However, we are not able to build everything at once. And as a global business with many requests for our different regions and needs, when it comes to payments, we are prioritizing first improving the online invoicing experience to allow more payers to pay online. That is the most critical functionality as we know those using online payments, get paid faster. There are still some critical needs here.
This idea is on our radar though, and as we work through the priority list, it…
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Dennis Lawrence
commented
As evidenced by the above response, Xero could care less about their users going as far as to tell us to seek an alternative platform if working efficiently is essential. Their focus is to make things easier for our customers to pay us which, to me seems ridiculous since getting our customers to pay is our focus, not theirs. What's really got me livid is the fact that in 25 days we users will be forced to begin using their "NEW" invoicing. It has less functionality than old invoicing and, based on my experience with it so far, is far less efficient. Therefore, not only do we have to waste time processing cash receipts because of a lack of functionality, we're now going to have to waste even more time creating invoices because "new" invoicing lacks functionality and is less efficient than old invoicing. I really wonder who is working on the "improvements" of this software. It obviously isn't someone that has to work with it every day doing day to day accounting processes. Obviously Xero isn't going to do anything that is user focused so, as suggested above, we all need to jump ship and go to a different, more efficient and user focused platform and software company. Xero - for users, you really suck!!!
An error occurred while saving the comment Dennis Lawrence
commented
Since you're new to Xero, Kerry, I first want to offer my condolences for you having to try to do accounting work on the Xero platform. It is a bad system as you've already begun to see and, based on the speed at which their technical support addresses actual functional issues, it's probably not going to get any better in our lifetimes. I've been complaining about this issue for going on 2 years and all I get from Xero is crickets. Meanwhile, they're doing fixes to reports that didn't need fixing and coming up with new and improved woke graphics on the introductory screen. My suggestion to you is get away from Xero as soon as you can if you don't want to waste your time doing unnecessary work because they won't address the functional deficiencies of their product. I'm jumping to SAGE 50 cloud early next year. Can't wait to get away from Xero.
An error occurred while saving the comment Dennis Lawrence
commented
For Nan and all the others that have this issue and keep complaining about it. Don't waste your time. It is very apparent to me that Xero could give a **** about any issue that the users of their lousy software are having. They're too busy making unnecessary changes to reports and making the home screen woke. As for working on things that would actually help users, well, good luck. It's apparent they don't give a ****.
My heartfelt suggestion is to stop wasting your time complaining about the multitude of things that are wrong with Xero (and there are plenty) and start searching for a better, more user friendly solution that gives a **** about the users and work at making the software actually better instead of more politically correct. Sage and SAP both have small business solutions that are far better than Xero. I would be on either platform now if it was my call but it isn't. However, my boss has heard me and others in affiliated companies to ours complain about Xero so much that he is beginning to at least entertain the idea of changing accounting platforms. My fingers are crossed and my complaints will keep coming.An error occurred while saving the comment Dennis Lawrence
commented
I keep getting updated on comments being submitted on this topic, yet Xero doesn't seem to be hearing our cries in the wilderness since nothing has been done about this problem. What the **** are they doing in the development area??? Why isn't this being addressed and fixed??? Why is the only thing Xero seems to be interested in is letting all of us know that we're still out here struggling with this issue and there's nothing being done about it?
An error occurred while saving the comment Dennis Lawrence
commented
What I'm wondering is how long have users been bringing this to the developers attention and how long has this issue been ignored? I was supposed to get a call from Xero support Wednesday or yesterday and nothing but crickets. I have vowed to be relentless on complaining and wasting as much of their time as I possibly can (as not addressing this issue wastes ours) dealing with me. Hopefully they'll get so tired of dealing with me that they'll fix the problem. We'll see.
An error occurred while saving the comment Dennis Lawrence
commented
Adding to my frustration, I got 5 checks in the mail today and it took 5 separate deposit records to clear the invoices paid by the 5 checks. Why is this being allowed to continue??? Why haven't they addressed and fixed this??? I submitted a third comment this morning and got a response from Mohammed giving me excuses as to why this isn't being addressed. I let him know that excuses were easy and that I didn't care about them. I wanted the issue fixed so that their software would quit wasting my time. I have vowed to waste a bit of their time dealing with me (I'm not going to let this go) and plan to submit comments relentlessly until this is fixed. We users have a voice and if enough of us raise **** about this, we can get it fixed. We pay their salaries. They need to earn them and address our problems.
An error occurred while saving the comment Dennis Lawrence
commented
Ok. I submitted a comment below and I wanted to second the comment by Ashok Shah below. Being able to clear all invoices being paid in one deposit transaction is basic accounting functionality for most all platforms except Xero. This is ridiculous. Forcing your users to create multiple deposit transactions to clear a day's cash receipts is ridiculous and should have been addressed before you ever launched this software. I noticed that under this topic there are a great many users having the same issue. What's surprising to me is, although what's being requested is basic accounting software functionality, the requests seem to be falling on deaf ears. What's the problem causing no attention to this issue? FIX IT. It's ridiculous that you expect your customers to deal with this, wasting their time and energy, simply because you choose to ignore it. What ever happened to "The Customer Comes First"? Please at least let us all know that you hear our cries in the wilderness and are working on it. Having your customers feel that they are being ignored and unimportant is bad for your business. People, especially those who pay for your service and expect some response to their issues, talk and, if ignored continually, search for viable alternatives. So, my suggestion is to let us know that you're looking at this and that you will be fixing it - SOON.
Dennis Lawrence
supported this idea
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An error occurred while saving the comment Dennis Lawrence
commented
I typically have in excess of 200 AR invoices awaiting payment and, because Xero limits the number of invoices able to be displayed per page on the "Invoices Awaiting Payment" tab in "Invoices" to 200, when I process cash receipts for a day I typically have to create multiple deposit transactions to clear all the invoices being paid. This is because if I batch invoices from the first display screen and go to a second screen to select more invoices, the selections on the first screen get unselected. I need a way to be able to select all the invoices that I have received payment on using just one deposit batch. Expanding the number of items displayed per page on the "Invoices Awaiting Payment" tab seems to me to be the easiest fix. I'm sure I'm not the only one that has this issue. Recently I had to make four separate deposit records because when I cleared my first selections, the list of invoices reduced putting items from the second page originally onto the first page. This happened twice on this particular day so I had to create one deposit batch with multiple invoices, update that, then select only one invoice that moved from page two to page one, select and process that invoice, causing my next invoice to clear to move from page two to page one. So, I processed that invoice and then was able to move on to page two and clear the remaining invoices I had payments for. As you can see, this is a ridiculous process for clearing cash receipts simply because I can't select from my entire listing of invoices awaiting payment at any given time. Please fix this. Processing cash receipts for me causes me to waste a lot of time simply because of a silly system limitation.
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182 votes
Thanks for your contributions and voting on this idea, community. While we're seriously taking on board your feedback for how and why being able to hold selections across pages would be helpful when processing batch payments, we want to be open that this isn't a focus area for product at this time.
We'll continually reassess ideas where there's opportunity, so please keep adding your votes and interest, here. If there's any development planned we'll be certain to share this with you all.
An error occurred while saving the comment Dennis Lawrence
commented
Dammit. This hasn't been a focus for over the three years I've been griping about it. Seems that Xero is still focused on cutsie bells and whistles stuff while ignoring the fact that, for it's users, Xero sucks. Fix the issues that impede your users ability to efficiently execute their jobs. And quit sending out the propoganda emails touting how great Xero is. We users don't share the sentiment that you guys are shoveling.
An error occurred while saving the comment Dennis Lawrence
commented
Kelly. Welcome to the realm of the disgruntled. I compliment your willingness to bring to the attention of the brain trust of Xero the need to fix this issue, an issue that has been ongoing for a very long time and an issue that, for all other accounting platforms, is basic functionality. I hate being the bearer of bad tidings but Xero has repeatedly let us users know that this issue isn't on their radar and they seem to be steadfast in their resistance to taking a look at it and actually fixing it. I know I first mentioned it over two years ago and there has been no movement. So, as far as Xero is concerned, you will have to continue wasting your time creating multiple payment receipt batches that should be taken care of in one transaction. I had to create as many as five to clear a single day's cash receipts. I sincerely express my condolences to you and everyone else out there that is having to use this ****** platform. Looking forward to the day when I can put Xero in my rear view mirror.
An error occurred while saving the comment Dennis Lawrence
commented
Well. If improving functionality that saves users time and prevents multiple transactions that should be done in one isn't your focus, then what exactly is your focus. I've seen changes to reports that weren't necessary nor helpful, we're being forced to change invoicing that worked just fine and didn't seem to need changing. Looks to me like Xero is ignoring things that will actually improve their software and make the job of those of us that have to work with it easier in favor of cute changes that seem to help no one. I want to remind everyone out there that WE are Xero's customers and, as the old saying goes, the customer should always come first. Do any of you, with the above response, feel that Xero is putting its customers first? Not hardly. I think we need to remind Xero that they aren't the only game in town and that when subscriptions fall, jobs have to go. Their jobs.
An error occurred while saving the comment Dennis Lawrence
commented
How am I not surprised. Based on the last response you issued regarding this issue that, for all other platforms out there is basic, you're concentrating on how you can make things easier and better, payment wise, for our customers, not your users. As a consequence, you're making it easier for our customers to pay us but you're not fixing it so that, when we receive these easier payments, we can post them easier and more efficiently. This is ridiculous. Your cutesie screens and updates to invoicing, updates to reports and customer payments do nothing to help the users of your **** software, the one's, might I remind you, that pay your salaries. The ability to select and post all outstanding invoices that we receive payments on in one transaction, one batch, is, in all other accounting platforms, basic functionality. It is unbelievable that you, the one's that created and support (and I use that term loosely) this software don't recognize the importance of this functionality and don't make it a top priority.
To the growing number of users that recognize that the brain trust running Xero couldn't give a **** about what we, the users, need, I encourage you to give these idiots a quick lesson in business - that being - the customer (that's us) should come first. The lesson should be the recognition that Xero isn't the only platform out there and that without us, they don't have a business. I will soon be transitioning to Sage 50 cloud, a far superior product, and I encourage each and every one of you out there that is offended by Xero's continued disregard of this and other issues that directly affect users ability to work efficiently to jump ship as soon as possible. A lack of customer base and, hopefully bankruptcy for these idiots, will teach them a lesson that they should have known when they started their business. The customer, your users, the one's that provide you with revenue, comes first.An error occurred while saving the comment Dennis Lawrence
commented
Hey all you users out there. As was pointed out below, this issue has been raised for over two years and, nothing but crickets. As for this portal....this is just something put out there so we users will feel that we have a voice and some influence. Well, sorry to be the bearer of bad tidings but, and Xero has made it quite obvious, THEY DON'T CARE!!!!! It's obvious that they're going to keep making cute changes that don't really do anything but make users lives more difficult and continue to ignore us users that have to deal with all their current and "in the works" issues that make using their software difficult and time consuming. I'm sure that you're all in the same boat as I am. If I could change platforms I would in a minute. In the meantime, we're all just going to have to come to terms with the fact that the software sucks, we have to deal with it, and the folks at Xero will continue to ignore our cries from the wilderness.
An error occurred while saving the comment Dennis Lawrence
commented
I'm with you Margaret. If I had the power to ditch Xero I would in a heartbeat too. I've used many accounting platforms and batch processing of cash receipts with the ability to choose any and all outstanding invoices and do it in one transaction was standard. I'm sure that the Sage offerings, Quick Books Pro and others in the same price range as Xero have this capability.
An error occurred while saving the comment Dennis Lawrence
commented
Sorry folks but having software that is user friendly and has basic accounting functionality doesn't seem to be where Xero is at. Looks like they're more interested in creating cute screens and pushing WOKE agendas than fixing their **** software. Way to go Xero. You truly suck.
An error occurred while saving the comment Dennis Lawrence
commented
This is also a restriction in processing cash receipts. Invoices to clear based on a days cash receipts requires me to create multiple cash receipts batches. I received five checks the other day and, because of where the invoices fell between screens, I was forced to make five separate deposit records. Ridiculous, hun??? The limit of 200 items per screen and the inability to select multiple items over multiple screens is arbitrary and ridiculous. This should be basic functionality of the software and we users shouldn't be having to wait for the developers to get around to addressing this issue. This is something that should have been fixed before they ever launched version one of Xero.
Dennis Lawrence
supported this idea
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27 votes
An error occurred while saving the comment Dennis Lawrence
commented
Come on Xero support. Please fix this before classic invoicing is retired for good. This is something that, if not fixed, will cause users needless wasted time doing a hit or miss file selection process. The technology is already in classic invoicing. Please put it in new.
An error occurred while saving the comment Dennis Lawrence
commented
I would like to concur with everything said above. When I scan documents to the file library, they don't always hit in the same order they were scanned. Having to attach a file prior to knowing whether the file is the correct one wastes a lot of time. Also, the inability to return a selected file to the file library is a big time waster as well. Please correct this deficienty as soon as possible.
Dennis Lawrence
shared this idea
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What is said above clearly states where Xero's priorities are - our customers instead of us. User functionality is of no concern to these idiots. I really wish there was a way to put them out of business. Focusing on everything other than taking care of the folks that pay for their lousy software doesn't seem to be a very sucessful business model.