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  1. 1,063 votes

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    Hi everyone, we appreciate the interest surrounding this idea, however we want to be open that we're unable to extend our log-out time past 60 minutes. Xero hold a lot of sensitive information including bank data and we're required to be as secure as online banking.
    Any session information running on a web browser can potentially be stolen. If the session does not time out. You then have an infinitely long vulnerability window to session hijacking. Our best option is to keep a tight expiration window on the session cookie, and regenerate them frequently. Even setting a long timeout doesn't help with this - too long a timeout will greatly increase the risk of invasion or potentially jeopardise your personal data and the safety and integrity of the Xero application itself. This is why we maintain control of this.
    If we detect there's been no activity on a page (e.g…

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    Mirian Batkin commented  · 

    How about Xero lets us get on with our jobs instead of doing their's and constantly looking for forced feedback voa survey. This is insane, first I get logged out in the middle of writhing a report (which was not save at the time of loggout so will now have to start again - Thanks xero) and now I can't get past this, Xero has gone down hill for accountants as it is now more time consuming than ever.

  2. 1,167 votes

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    Hi community, we acknowledge the strong feelings in this idea and why you need a feature to flag bills directly within Xero. We really appreciate all your feedback and the detailed explanations of how this would help streamline your accounts payable.

    We are dedicated to providing a solution for this over the longer term, but this will take some time requiring changes that sit beneath the face of bills.

    In lieu of a direct feature for this we wanted to highlight some of the options discussed by the community here:

    • Add a note to the bill: A detailed note on the bill itself can serve as a clear internal reminder of the dispute.
    • Utilise tracking categories: Creating a specific tracking category like "Disputed Bills" can help you filter and report on these items.
    • Adjust the due date: Temporarily extending the due date can prevent accidental payment while the dispute is…
    Mirian Batkin supported this idea  · 
  3. 51 votes

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    Mirian Batkin commented  · 

    I know and appreciate that Xero has moved to new code, however this does not stop them recreating the old reports in the new code which is what they are suggesting users do in the new format. This is no easy task as there are many constraints in the new format - an example would be the inability to create one P&L report quickly without requiring future intervention with tracking, now each tracking item must be added each time a new one is created, and heaven help you if you use xero project on a daily basis and are reliant on daily reporting comparisons. Why can xero not make buttons to add reports, eg tracking which can then be filtered in a report to provide all categories or selected, and as for actual v budget that is just a nightmare. Xero many of your users are small to medium businesses which are the very people that help xero become the company it is today so I find it appalling that xero responds to objections with staff comments that ignore the ongoing issue and push the very agenda that is causing the problem, have little to no understanding of the implications of the changes and for that matter why users are so unset. It is a disgrace, my career has been built on change management, reporting and commercial growth none of these have been addressed with xero's heavy handed tactics

    Mirian Batkin supported this idea  ·