Settings and activity
4 results found
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481 votes
Hi everyone, we understand how frustrating it is when important emails like invoices are filtered or blocked, and how this affects customer trust and timeliness of engagement with your transactional communications. Thank you for continuing to share examples and highlighting the impact this has on your business.
We’ve made meaningful progress towards enabling email sending from your own domain. While progress is taking longer than we’d like, we can confirm that substantial backend work is underway. This work spans multiple interdependent teams across Xero, and there are still important steps we need to work through before we can release the capability to customers reliably.
As we continue to develop this capability, there are a few questions that would help our product teams ensure we’re solving the majority of our users’ needs in this space, with a reliable and secure solution.
We’d really appreciate your input on the following questions, either…
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Ryan Freeman
commented
It's a joke that every startup dashboard/client portal/B2B app around can support this as table stakes, yet a mature accounting product can't figure it out in 12 years. This should be embarrassing for you.
Ryan Freeman
supported this idea
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187 votes
Thanks for your feedback, everyone. We really appreciate you sharing your thoughts and the needs you've expressed about how auto linking recurring invoices to projects would save time, and give you more insights into project profitability.
The primary way to link repeating invoice line items to a project is to manually assign them to the project once the invoice has been generated, though we know you're looking for ways to streamline this process.
We've carefully reviewed all your comments and the strong desire for this functionality, however after much consideration, we've decided that we won't be developing the ability to assign repeating invoices to projects in the foreseeable future.
We understand this news might be disappointing, especially for those who've been vocal about this need for some time. Decisions like these are always tough. We have to balance a wide range of requests and development priorities across all aspects of…
An error occurred while saving the comment Ryan Freeman
commented
This is a no-brainer! Why force people to manually attach recurring expenses and invoices to a Project? It's such a waste of labour, and introduces the likelihood of human error so that items get missed.
The whole point of automated systems and software is to eliminate that kind of task.
Ryan Freeman
supported this idea
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577 votes
Hi team, appreciate wanting an update - I'm pleased to share the beta went well and we've now launched international bill payments for our UK customers, making it easier to pay overseas suppliers.
Using open banking, UK businesses can now securely send money to 180+ countries including Europe (EUR), America (USD) and Australia (AUD). So you don't have to juggle multiple platforms or hidden fees. Whether you're paying a single bill or multiple bills at once, you can authorise payments prepared by your team and easily track which suppliers have been paid.
We’re committed to new ways to expand our bill payments feature for small businesses and their advisors in other regions by leveraging new technologies, where available. I'll keep you updated of any further developments for this, here.
Ryan Freeman
supported this idea
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117 votes
Hi everyone, we wanted to return and give you an update here. As mentioned in our last post - we want to be forth right that we don't have any plans to remove 'Powered by Xero' from emails sent from Xero, with intentional purpose and based on findings from interactions we can see having true benefit to customers in getting paid faster.
That said, we appreciate the feedback we've received and have made changes since this was initially raised to reduce the size of the footer where this is shown and have removed the hyperlink to xero.com. We will continue to develop the invoice email to continue to drive improvements for our customers and the ways you receive payments.
An error occurred while saving the comment Ryan Freeman
commented
Thank you for your honesty.
This is one notch lower on those NPS surveys. We may be stuck in Xero for the moment, but it's one more reason to be open to a competitive option.
An error occurred while saving the comment Ryan Freeman
commented
It seems like our only recourse will be to move the conversation from their internal forums to sites like G2 and Capterra.
An error occurred while saving the comment Ryan Freeman
commented
As the owner of a company that develops software, I call BS. Pure nonsense.
You talk about building trust for our customers while at the same time abusing and losing the trust of your clients.
If you truly think this is a valuable feature, make it optional. There's nothing wrong with saying, "We think this will help you. Turn it on if you like."
Mandatory injection of your branding into our client relationship is not how you build a good rapport with your clients.
It's just one more reason for us to be ready to move to a viable alternative.
Ryan Freeman
supported this idea
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1)Within your Xero account would you want multiple Users to be able to manage custom email domain settings, or just Administrators?
- only admin for us, though I do understand why a larger team might want to allow an IT person or 3rd party contractor to manage email settings without accessing financial details.
2) Does your domain have more than one mailbox associated with it?
- per person and role-based
- we would send from one role-based company email
- can provide valid SMTP info if needed, or Google Workspace integration
3) Would you want to use the same domain across more than one Xero organisation?
- Yes, our American and Canadian companies use the same domain
+1 to what Jonathan said: "what we need is a way to authenticate our domain with DNS records (DKIM, SPF) so we can simply choose our own service to send the emails. Any mid-sized business who need this stuff can set this up in 5 minutes with their IT company."
Beyond that, just let me use my own SMTP! No DNS required. Works with any service.
- Google Workspace with an app password
- AWS
- SMTP2GO (or any 3rd party SMTP)
- literally any email service that offers password-based SMTP
Just let us fill in the fields and we're golden.