Settings and activity
5 results found
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1,162 votes
We hear you team! Thank you for continuing to share back with us here, and a big thanks to those that registered interest and provided input to the teams earlier research.
Right now, there's still some discovery going on around this functionality, but I want to assure you this is a feature our team are keen to develop.
While the first round of research helped inform our team they want to dive deeper into some of the aspects surrounding this feature that'll help ensure we create a solution that'll best fit majority of businesses.
We'd like to give provide the opportunity to everyone here to participate in this and if you can spare a few minutes, our team have prepared a few questions in this form 📝 that we'd love your feedback on.
We want to keep you updated as work progresses on this, and I'll be back to share…
An error occurred while saving the comment 
Michael Dagel
supported this idea
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44 votes
Hi team, we appreciate there is some interest in this idea, however at this time we don't have any plans for enabling bulk send of receipts.
For now, we'll continue to track the support in this idea. I'll share if there are any updates.
An error occurred while saving the comment Michael Dagel
commented
As someone who writes code, I simply can't understand why this would be so difficult for Xero's development team to implement. This, along with many other user suggestions seems to fall on deaf ears.
Michael Dagel
supported this idea
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60 votes
Hi everyone, returning from my last update I wanted to confirm that we have released generative answers in Xero in app help for all customers.
We appreciate this isn't a direct live chat feature that is being asked for in this idea and will move the status back to Submitted, however we'd recommend giving this a try when you're next looking for an answer while working in Xero.
This feature takes into account what page you’re viewing, and the version of Xero you use, to do the best to ensure that the information provided is relevant to you.
Live chat is not something we have planned at this stage but if any steps are planned toward this, we'll let you know here.
An error occurred while saving the comment Michael Dagel
commented
An organization your size should offer live chat or telephone support instead of just a ticketing system. I run a small mom and pop and I have live chat in our web application and it makes no sense with your resources, you could not do the same thing.
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Account Transactions: Receipts - Send automated 'payment received' e-mail when payment is reconciled
555 votesHi everyone, we totally get how automating the sending of receipts when a transaction is reconciled would free up time and the manual task involved in this activity.
Though not in the pipeline at present, this is a feature our product team would like to explore more in the future.
We’ll be sure to update you all again when we are able to look into this deeper. Thanks
Michael Dagel
supported this idea
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1,115 votes
Hi everyone, we appreciate the interest surrounding this idea, however we want to be open that we're unable to extend our log-out time past 60 minutes. Xero hold a lot of sensitive information including bank data and we're required to be as secure as online banking.
Any session information running on a web browser can potentially be stolen. If the session does not time out. You then have an infinitely long vulnerability window to session hijacking. Our best option is to keep a tight expiration window on the session cookie, and regenerate them frequently. Even setting a long timeout doesn't help with this - too long a timeout will greatly increase the risk of invasion or potentially jeopardise your personal data and the safety and integrity of the Xero application itself. This is why we maintain control of this.
If we detect there's been no activity on a page (e.g…Michael Dagel
supported this idea
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While Xero has many great features, it seems to me that a BASIC functionality would be to automate emailing customer statements each month on a specified day, say the first of the month. Really disappointed that this seems to have been a feature request for quite some time and yet the developers haven't put the time into releasing this capability.