Settings and activity
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620 votes
Hi everyone, as another step toward improving history of new invoicing you'll find you'll now see an entry when an invoice is sent, and the email address it has been sent to.
We appreciate this is something we've heard a fair amount of feedback on and we hope helps in your journey to using new invoicing.
We still have more enhancements on the way for history and I'll be back again when more updates land.
Peter Whitmore
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289 votes
An error occurred while saving the comment Peter Whitmore
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316 votes
Hi community, thank you for your engagement and sharing how you'd like us to evolve roles for customers using Xero. User roles impact all areas of the product, there are many considerations we must factor in when assessing how to solve for majority of our customers needs - As you can see there is a large range of ideas for different roles shared by customers in Product Ideas.
We’re conducting research on the current landscape and how we might approach some of the most predominant needs in roles for our customers. To be upfront, the discovery of this work will be long running and there'll be multiple phases of research and forms of engagement with users that’ll help shape the path ahead in this space.
We’d like to invite you, our community to be part of this research and discovery. This may involve interviews and sharing further feedback through direct…Peter Whitmore
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29 votesPeter Whitmore
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We can only assume there's a commercial reason for you not to add this feature, as this, like so many other obvious 'common-sense' and technically relatively easy features to add, are not. It's such a shame as you are building a lot of brand resentment over time because of this. There must be a middle ground you can think of to bring a loyal (but increasingly frustrated) customer base a host of must-have features without causing political issues amongst your app community, or shooting yourselves in the foot re any other commercial internests/apps you might benefit from?
What about a Premium Features Bundle Add-On or something? People would be happy to pay an extra little something for a raft of misc features, or even a nominal fee for each small add on, such as:
- Notifications for things such as invoice status changes
- The ability to forward attachments in for automated recurring bills and have them paired up.
Currently it's giving lots of customers the impression that you're not actually a leading tech company when so many simple features are disregarded at the expense of user experience and efficiency – it's costing people a lot of money and it needn't.
Rant over, but it's in everyone's interestests to take a hold of this as the Xero brand reputation and likelihood of people recommending Xero is diminishing from what I can tell. Which is a shame.