Settings and activity

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1. AU Payroll - Add tracking to Start and End Timesheets

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   14 comments  ·  Payroll & expenses » Payroll  ·  delete…  ·  Admin →
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   Gaining Support  ·  AdminDavid Reynolds (Admin, Xero) responded

   Hey everyone! It’s been a while since this idea was first raised, so we wanted to check in.

   As you know, there have been some updates to timesheets. While payroll admins can add tracking to start and end timesheets in Xero web, employees still can't add tracking directly from Xero Me.

   Please share this post with your colleagues and cast your vote. We'd also love to hear from you—drop a comment below explaining how this feature would streamline your work.

   Kevin Rudd supported this idea  ·  21 December, 2023

2. Login - Don't Log Me Out/Extend Log Out Time (more than 60 minutes)

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   414 comments  ·  Users & setup » Login  ·  delete…  ·  Admin →
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   Not in pipeline  ·  AdminKelly Munro (Community Manager, Xero) responded

   Hi everyone, we appreciate the interest surrounding this idea, however we want to be open that we're unable to extend our log-out time past 60 minutes. Xero hold a lot of sensitive information including bank data and we're required to be as secure as online banking.
   Any session information running on a web browser can potentially be stolen. If the session does not time out. You then have an infinitely long vulnerability window to session hijacking. Our best option is to keep a tight expiration window on the session cookie, and regenerate them frequently. Even setting a long timeout doesn't help with this - too long a timeout will greatly increase the risk of invasion or potentially jeopardise your personal data and the safety and integrity of the Xero application itself. This is why we maintain control of this.
   If we detect there's been no activity on a page (e.g move movements, clicks, keyboard) for 10 minutes you'll receive an inactivity prompt ('Hey Kelly, are you still there?') and if your session reaches 60 minutes you'll be redirected to the login page. 

   • As a suggestion you can periodically refresh the screen <F5> to prevent the security timeout kicking in.

   In more recent comments here it sounds like some of you are having issues with the login process or staying logged into Xero for less than 60 minutes. If you're experiencing unexpected behaviour, we'd highly recommend raising a case with our team of specialists at Xero Support where we have tools to investigate and confirm what's going on - Any details you can provide the team on the page you're trying to sign in from (e.g URL, error 500 received) or actions you were making when the login issue occurred will help. Thanks

   Hi everyone, we appreciate the interest surrounding this idea, however we want to be open that we're unable to extend our log-out time past 60 minutes. Xero hold a lot of sensitive information including bank data and we're required to be as secure as online banking.
   Any session information running on a web browser can potentially be stolen. If the session does not time out. You then have an infinitely long vulnerability window to session hijacking. Our best option is to keep a tight expiration window on the session cookie, and regenerate them frequently. Even setting a long timeout doesn't help with this - too long a timeout will greatly increase the risk of invasion or potentially jeopardise your personal data and the safety and integrity of the Xero application itself. This is why we maintain control of this.
   If we detect there's been no activity on a page (e.g… more

   Kevin Rudd supported this idea  ·  30 June, 2023
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   Kevin Rudd commented  ·  30 June, 2023  ·  Edit…  ·  delete…

   I dont remember this being an issue a few years ago but not with multi organisations on a single login it is even more frustrating. Each time get logged out due to "inactivity" i need to then go and navigate back to where it kicked me out from. at least let us log back into the same screen.

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