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  1. New Invoicing - Keep Classic Invoicing

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    435 comments  ·  For small businesses » Business features  ·  Admin →
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    Not in pipeline  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi everyone, appreciate your continued feedback on new invoicing. As mentioned in my last update we've now added a new Xero Central page for new invoicing.

    Along with updates to individual ideas on Xero Product Ideas, this page will become the single source of truth for key feature rollouts including:

    • what’s available in new invoicing right now,
    • timelines for features and enhancements going live in new invoicing, as well as
    • a comparison table between the classic and newer versions of invoicing.

    We'll be updating this page regularly.


    Relating to some of the more recent feedback there are some existing ideas that may also be of particular interest that you can join, like the ability to see the email the invoice was sent to in the history, or being able to see a timestamp, and reducing clicks and steps.

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    Lou Prior commented  · 

    I’ve been told by a Xero support specialist that new invoicing is to "build consistency between Xero experiences, allowing us to update and add new features easier than before. These changes are critical in delivering ease of use and value.

    We've listened to customer feedback, and have made changes to parts of new invoicing. We’ll continue to do so in order to prioritise future improvements."

    I don’t feel Xero design team, that you really have listened to your customer feedback. The overwhelming consensus seems to be to leave classic invoicing as it is, it’s far superior to your new version.

    I've tried the new version again (yesterday) it's no better than the last time I tried.

    * I copy a previous invoice and get asked if it's for the same organisation and have to click that it is.
    Yes it is for the same company, that's why I'm copying it.
    Why add an extra click? Surely if I wanted to change the organisation I'm sending the invoice to it's simple enough to do afterwards?

    *The new page is too wide for a laptop screen. I can't see the descriptions box AND the amount box at the same time. I have to scroll left and right to check them. This is a waste of time and annoying.

    *The boxes are so enormous I can't see the tax rate. I can just see a tiny weird sliver of the % sign and then (VAT on income) in huge letters. This is totally unnecessary.

    * Trying to add more invoice lines is a mess. I eventually realised I click the enter key to add a new line. It works but it makes the line I'm sitting in much deeper.

    I’m already having trouble seeing the whole of my invoice. And yes, I've discovered I can reduce the size of the line by clicking backspace. Lucky me. Yet more time spent pointlessly clicking.

    How is this progress or streamlining? The only consistency the new version is building in me is annoyance.

    I don’t know who designed the new version but I feel it’s done by people who don’t spend large parts of their month actually creating and sending out invoices. If they did, I suspect they’d realise, the classic version is better. Please leave it.