Settings and activity
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482 votes
Hi everyone, we understand how frustrating it is when important emails like invoices are filtered or blocked, and how this affects customer trust and timeliness of engagement with your transactional communications. Thank you for continuing to share examples and highlighting the impact this has on your business.
We’ve made meaningful progress towards enabling email sending from your own domain. While progress is taking longer than we’d like, we can confirm that substantial backend work is underway. This work spans multiple interdependent teams across Xero, and there are still important steps we need to work through before we can release the capability to customers reliably.
As we continue to develop this capability, there are a few questions that would help our product teams ensure we’re solving the majority of our users’ needs in this space, with a reliable and secure solution.
We’d really appreciate your input on the following questions, either…
Cheryl Microutsicos
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48 votesCheryl Microutsicos
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8 votesCheryl Microutsicos
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Allow email from custom domain so emails to clients don't bounce. so email would come from accounting@xyzcorp. com instead of xero.com which gmail marks as suspicious. Yes i know you can tell customers to add to safe sender list, but they don't know how half the time and don't want to be bothered the other half. Other services do this, just need mail records for authenticating sending on our domain behalf. PLease implement this.