Settings and activity
160 results found
-
46 votes
Hi community, to share another update to share around chasing customer invoice payments.
As you may have seen, we have work underway to help with getting paid without chasing.
The intention is that you'll have control of turning this on for your preferred contacts. JAX will create personalised follow-up plans based on each customer’s payment history, using the right channel, timing and tone to help get you paid.
You can register your interest in this feature now through the link above, and we'll keep you updated as this is delivered here.
An error occurred while saving the comment An error occurred while saving the comment 
Ndzalama Maltin
commented
Problem: Clients often forget to pay invoices on time and I have to chase them manually.
Solution: I would like Xero to automatically send a friendly reminder email 3 days before and 3 days after the due date.
Benefit: This would save me hours of admin and help me get paid faster without damaging client relationships.Ndzalama Maltin
supported this idea
·
-
18 votes
Hi everyone, we appreciate your support here in making overdue invoice follow-ups easier and more efficient.
We'd like to share that work is currently underway where soon you'll be able to use JAX to automatically generate and execute follow-up plans for overdue invoices across all eligible contacts, which will help reduce manual chasing and create a more consistent process for getting paid.
You can tune into recent updates through the long and short of it on our website, and I'll update you all here when this feature lands.
Ndzalama Maltin
supported this idea
·
-
39 votes
Hi everyone, thanks for sharing this idea with us! We appreciate you taking the time to explain how being able to mark multiple invoices as sent could help when invoices are shared outside Xero.
We’re opening this idea for community votes and comments so we can better understand how many customers would find this useful and the different ways it could support their workflows. If this would help you, please add your vote and share more about how you’d use it—your input helps our teams understand the broader need and impact. We’ll continue to monitor the feedback and post any updates here. Thanks again for helping us improve Xero 💙
Ndzalama Maltin
supported this idea
·
-
17 votes
Hi Stuart, thanks for sharing your idea, and letting us know the changes that matter most for you. We understand the need to have this option available when you do not want to show the summary.
We've reviewed your idea and now it's up to the community to get behind and support it. Make sure you share your idea with any colleagues that this could benefit so they can add their vote too!
Along with votes, other members can now comment to share additional detail about how your idea could improve their experience with Xero.
Ndzalama Maltin
supported this idea
·
-
16 votes
Thanks for sharing your idea of using SMS as a delivery option for customer statements.
We've reviewed your idea and now it's up to the community to get behind and support it. Make sure you share your idea with any colleagues that this could benefit so they can add their vote too!
Along with votes, other members can now comment to share additional detail about how your idea could improve their experience with Xero.
Ndzalama Maltin
supported this idea
·
-
64 votes
Thanks everyone for your feedback here on customising SMS messages for invoices. We understand how a more personal message could provide customers with greater confidence and context when receiving an invoice.
Our product team has explored options for more customised messaging, including the practical constraints around character limits and preventing messages from being treated as spam.
After that review, we want to be transparent that editable SMS templates aren’t part of our plans at this stage.
If this position changes in the future, we'll be sure to share with you, here.
Ndzalama Maltin
supported this idea
·
-
41 votes
Thanks for bringing this Idea to us Johanna, we appreciate you taking the time to let us know what they want to see in Xero. We have reviewed this and have made it available for others to vote and comment on! Although we are continually updating and improving the overall experience, its great to get input from our customers on how we can make it even better 🙂
Ndzalama Maltin
supported this idea
·
-
137 votes
Thanks for sharing this idea about showing on invoices, the credit note numbers that have been applied to them.
We've reviewed this idea, and now it's up to the community to get behind and support it.
You might like to share a link to this idea with any colleagues that this could benefit, so they can add their votes and comments too!
Ndzalama Maltin
supported this idea
·
-
19 votes
Hi everyone, thanks for all the engagement so far. We understand why having a custom email template for deposit could be useful.
The idea is to allow users to create or assign a separate email template for deposit invoices, so messaging and payment terms can be tailored to suit businesses.
We'll continue to track the demand for this idea here.
Ndzalama Maltin
supported this idea
·
-
49 votes
Thanks for your feedback on bulk photo attachment for invoices created via the mobile app.
We've reviewed your idea and now it's up to the community to get behind and support it. Make sure you share your idea with any colleagues that this could benefit so they can add their vote too!
Along with votes, other members can now comment to share additional detail about how your idea could improve their experience with Xero.
Ndzalama Maltin
supported this idea
·
-
31 votes
🌟 Thanks so much for sharing this idea with us.
We can see why having more flexibility around how VAT shows on invoices would be useful, especially for businesses that need their invoice layout to better reflect their tax setup and how they present this to customers.
We’ve now moved your idea to Gaining Support so other customers can add their vote and share how this would help them too. This helps our product team better understand the level of interest and the impact this change could have.
While we can’t confirm if or when this may be developed, we really appreciate you taking the time to share your feedback with us. Ideas like this are valuable in helping shape future improvements.
Ndzalama Maltin
supported this idea
·
-
54 votes
Hi Susan, thanks for raising this here. Appreciate that there are certain fields which are required to process motor trade invoices. At the moment, the DOCX branding theme can be customised to show a few fields. However, we understand the need for custom fields so we'll open this idea up for the community to add their support.
Ndzalama Maltin
supported this idea
·
-
43 votes
Hi team, I'm happy to share that this idea is now in discovery with our team. While we can't commit to development just yet, I'll be sure to round back and keep you updated as things progress. 😁
Ndzalama Maltin
supported this idea
·
-
39 votes
⭐ Thanks so much for taking the time to share this idea in so much detail. The examples and use cases you’ve included do a great job of showing why more flexible repeating invoice schedules would make a real difference for businesses managing recurring and occasional charges.
This is an area that is continuing to gain support. The need for more flexibility, less manual admin, and better support for real-world billing arrangements is something we know matters to customers, and feedback like this helps reinforce that.
While I can’t make any specific promises on timing or delivery here, please know this idea is valuable and the level of detail you’ve provided genuinely helps inform those conversations. Thanks again for sharing it and helping highlight an important pain point.
Ndzalama Maltin
supported this idea
·
-
63 votes
Hey Team, thanks for sharing this idea but right now Xero doesn’t have a dedicated pro‑forma invoice document type in Quotes or Invoices. We are moving this to Gaining Support so others can Vote and Comment.
The main workaround is to use a Quote as your pro‑forma (with wording like “Pro‑forma invoice – not a tax invoice” in the template), then convert the quote to an invoice only once the amount is confirmed and you’re ready for it to hit your accounts.
You can find more detail on how pro‑forma invoices work in our guide:
What is a pro forma invoice? – https://www.xero.com/nz/guides/what-is-a-proforma-invoice/
Ndzalama Maltin
supported this idea
·
-
67 votes
Thanks for sharing your idea, and letting us know the changes that matter most for you.
We've reviewed your idea and now it's up to the community to get behind and support it. Make sure you share your idea with any colleagues that this could benefit, so they can add their votes and comments too!
Ndzalama Maltin
supported this idea
·
-
116 votes
Thanks for reaching out and letting us know how we can improve! We’ve given your idea the green light, and now it’s time for the community to weigh in.
Be sure to share your suggestion with colleagues who would find this useful so they can upvote it, too. The discussion is officially open, allowing other users to comment on how this idea would help them get more out of Xero.
Ndzalama Maltin
supported this idea
·
-
135 votes
Hi Roger, thanks for the feedback on this idea. it’s clear that seeing the number of days overdue directly on the Send Statements screen would make it easier to prioritise follow-ups without interrupting your workflow.
At the moment, the Date and Due Date of each outstanding invoice are already displayed on the Send Statement screen, but having the actual days overdue visible would give immediate context and help you act faster when sending statements.
We have now move this idea to Gaining Support, which means it’s open for votes and comments. Hearing from the community will help our product teams understand how much value this visibility would add across different workflows.
Ndzalama Maltin
supported this idea
·
-
135 votes
Thanks for all your engagement here, everyone. We get how easy it can be to approve a bill too early, then have to delete and recreate it just to make a correction.
Within the new bills approval workflow we’re developing, an approver will be able to reject a bill with a reason, returning it to Draft for changes and resubmission.
An admin will also have the ability to return a stalled bill to Draft before adjusting the rule or resubmitting it.
We want to acknowledge feedback from users in this idea that are interested in moving an already approved bill back to a draft state, and we have a separate idea that we’d recommend joining for updates.
The bills approval flow work is in flight right now, and I’ll be back with news when this is released.
Ndzalama Maltin
supported this idea
·
-
131 votes
Hi everyone, thanks so much for taking the time to share your feedback and support this idea. We’ve taken another look here and, while we don’t have plans to develop DOCX further, we have released and are continuing to roll out our invoice editor. It’s replacing the Standard branding theme first, and from there will continue to evolve with more of the invoice customisation we know customers are looking for across things like logos, fonts and colours.
We know this won’t be the update some of you were hoping for, especially for those wanting more flexibility in how invoices look and feel. To help keep updates relevant to the specific changes being asked for, we’d really encourage you to add your vote to the ideas below, as they’re more closely related to those points:
Ndzalama Maltin
supported this idea
·
This would be a game changer for small businesses. I lose so much time chasing payments manually. Automated reminders would help cash flow so much.