Settings and activity
2 results found
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79 votes
Hi team, we appreciate the feedback we've received from customers about the Amount Due and Due date sizing with the new invoice template editor.
Taking this on board our team did recently release a change to reduce the size of this text.
We're keen for your continued feedback here on if this change has had an impact for your business, for product's continued consideration of future improvements. Thanks
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Chris Martin
commented
Xero team please listen to your customers.
Our company is literally apologising to clients over this invoice template. It is absolute garbage and unprofessional. Please reduce the bold text and the size of the font or give us an in-Xero option to format our own invoices. The amount we pay for Xero this should be a default feature for all businesses to make their own invoice templates to suit their needs. If you can't figure it out, bolt on an AI invoice template generator and allow it to save to templates within Xero. Please do something about this guys as it's very clear your community hates the new invoice template and it's hurting business. This may be your most urgent task in Xero by now? It's also seen in multiple separate threads, not just this thread.
The DocX and other mentioned 'work arounds' do not work for many businesses if they don't use MS software etc etc. Xero needs to fix this within its own program and do so urgently.
When we read 'We don't have immediate plans of change' it tells us the Xero dev team totally has its eye off the ball.
Chris Martin
supported this idea
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3 votes
Appreciate your feedback, Chris. We're listening to feedback we're receiving about the new Invoice template editor and I wanted to highlight this other idea for having more control over the formatting of the amount due and due date fields you've noted.
I've added your vote for that too so you'll be kept updated.
For your idea here it'd be good to understand wider interest in a preset format to reduce the amount of ink used. Thanks
Chris Martin
shared this idea
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Kelly, as community manager, what about the excessive use of ink and black lines on the invoice? Why is there a huge black bar at the bottom of the printed invoice page? Many customers still want a print out of their invoices and we'd ideally have Xero remove that huge black bar and the ultra thick / bold text to reduce ink wastage. Excessive ink use should be considered by Xero as companies using your platform are trying our best to reduce environmental impact where possible, even if small actions. Can Xero please not merge our full complaints into a chat that only talked about font size as there are many issues with your current invoice template, not just font size. Much appreciated, we look forward to all of this being fixed asap. We appreciate Xero wants people to use the QR code payment as well so you can earn additional fees but many customers still prefer bank transfer as they should. Also in Australia merchants (businesses) are now covering the processing fees of card transactions so again, you need to make sure bank transfer invoicing is still fairly set out and the bold areas are reduced along with the huge font sizing. Just clean it up, make it less aggressive so our customers don't feel like they are being hounded. Xero gets paid quite high fees as default so you can afford to dial back the invoicing template to make it actually useful and friendly.