Settings and activity
3 results found
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485 votes
Hi everyone, we understand how frustrating it is when important emails like invoices are filtered or blocked, and how this affects customer trust and timeliness of engagement with your transactional communications. Thank you for continuing to share examples and highlighting the impact this has on your business.
We’ve made meaningful progress towards enabling email sending from your own domain. While progress is taking longer than we’d like, we can confirm that substantial backend work is underway. This work spans multiple interdependent teams across Xero, and there are still important steps we need to work through before we can release the capability to customers reliably.
As we continue to develop this capability, there are a few questions that would help our product teams ensure we’re solving the majority of our users’ needs in this space, with a reliable and secure solution.
We’d really appreciate your input on the following questions, either…
An error occurred while saving the comment An error occurred while saving the comment 
Adam Gardner
commented
Hi Edward,
That’s spot on, great work! This is exactly what we need. I’ve acknowledged and reposted!
EVERYONE: Please see Edward’s LinkedIn post link below and interact there to help build the noise! We need traction outside of here! Comment, repost and copy in Xero management.
Thanks All!
Adam Gardner
supported this idea
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An error occurred while saving the comment Adam Gardner
commented
Hi Kelly,
This request now has 475 votes and is gaining more traction as we speak.
That's 475 of your customers who wish to see this implemented! An absolutely huge number of customers!
I'd like to re-iterate that it most definitely deserves your urgent attention and timely resolution. No more delays please.
I, and it's now clear that it's also many many others, await your urgent response.
Thanks,
Adam
An error occurred while saving the comment Adam Gardner
commented
Hi Kelly,
It's 6 months since you posted. Please can you give us an update on this.
This is imperative for us because of the trust/perception of our customers receiving a finance based email not from us.
Also, your own security noticeboard says that phishing campaigns have impersonated Xero invoice emails, including emails appearing to come from messaging-service@post.xero.com. In July 2026 Xero specifically warned customers about fake invoice emails using that address and says attackers have misused Xero branding and invoice-style messages!
So really hope you should be treating this as a priority!
I look forward to hearing from you.
Kind regards,
Adam
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13 votes
An error occurred while saving the comment Adam Gardner
commented
Totally agree to this. Even though I don't mind the URL I just want to easily navigate back and forth via visible links. Also when you're looking at one case there is no easy way to navigate back to your list of cases. There should be an on page
< back to cases
link.
Adam Gardner
supported this idea
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1 vote
The main request here is for a dedicated monthly turnover graph that compares revenue over time. A visual summary could make it easier to monitor growth and identify changes in sales performance at a glance.
We’ve updated this idea to Gaining Support so we can continue tracking community interest. If this would be useful, add your vote and share which comparisons would matter most to you.
Adam Gardner
shared this idea
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Thanks Kelly, please keep the pressure and momentum ongoing.
Within your Xero account would you want multiple Users to be able to manage custom email domain settings, or just Administrators?
Just Admins
Does your domain have more than one mailbox associated with it?
Yes, but we'd create one finance email account for Xero to send as.
Would you want to use the same domain across more than one Xero organisation?
We're only 1 organisation, so no.