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Chasing overdue invoices is an important part of bookkeeping.
If was chase overdue invoices individually, this can be time consuming but also multiple emails with similar subjects get ignore, flagged as spam and can be missed.
It makes more sense to issue an Overdue Statement when chasing invoices, this can include all payments due or overdue.
Ideally this should also add a late fee invoices where appropriate.

Hi Xero Team,

I’d like to suggest an improvement to customer statements in Xero. At present, overdue invoices appear on Outstanding Statements, but it would be really helpful if the statements could show this information in a clearer, more structured way.

Specifically, it would be great if Xero could:

Display “days overdue” (e.g. 7 days, 30 days, 60 days) next to each overdue invoice line on the statement, so customers can easily see how long payments have been outstanding.

Provide a separate section on the statement dedicated to overdue invoices, showing:

A list of all overdue invoices,

The total overdue gross balance,

This would make statements much more powerful as a credit control tool, giving customers a clear view of what is overdue versus what is simply outstanding.

I believe this would save time for businesses chasing payments, improve clarity for customers, and reduce disputes around overdue amounts.

Hi Xero CEO,
This requirement is very critical for any trading business or service business that does trading or service on credit terms. This call to be able to print and send out Receivable overdue Statement of Account is the very basic of an Accounting System. Not all businesses is like Xero who collects Subscriptions upfront, so please please put this request of very high priority to get the Xero Technical Team up to speed. So that we can call Xero a must have Accounting System that is business friendly not only in accounting but a super aid to business management. Most small business depend on timely collections to fund operations, and a big step forward to generate Aged Receivable Reports will be a great help to businesses. So whoever that reads this feed back must escalate to the CEO or COO in Xero to make sure we as partners to most small business that uses Xero will get this capability at least by end of 2025. I am sure in todays AI world, please explore how Xero can make AI work to get this important request to work.

Can we in the Xero users community get a commitment from the top Xero Mgmt Team to commit to get this done by year end 2025. And foremost how the users community will know if this call will be seriously looked into instead of throwing out to trash.

Xero can be a world leader, but without this critical ability to print Aged Receivables Statement position will be a BIG LETDOWN to small businesses. So please give your utmost attention immediately.

From the string of comments and feedback by users to Xero, it seems Xero Team is very poor in communications with users...so how can Xero be No1 Accounting Cloud Software?

Your sincerely
Winston Tan

I think it is very important but why Xero is not taking care of this.
Who want to get single invoices to receive for all the reminder of overdue -it will be disaster for the customer's email box. One single overdue statement is enough. It makes everyone's life easier.
I hope Xero take care of more practical options.

This will never happen. Xero ignores these message streams; they are just there to pacify customers and fool us all into thinking our feedback matters. I stopped recommending Xero a few years ago, because of their poor development strategy (PLEASE STOP MESSING ABOUT WITH INVOICE LAYOUTS!!!) I'm waiting for a decent AI Finance system to come to market (not Xero's) and then make the change. Making all those people redundant in 2023 as a 'streamlining and efficiency' strategy, may have increased share value, but has significantly decreased service levels, which were pretty poor before then, so well done Xero RIP

Nadine, Are you being funny? Xero concentrates on unimportant issues first! Been ongoing since 06.04.22......

How soon will this be part of Xero statements.

I was surprised to learn that this isn't standard.
Do we have an update of when this will be implemented?

Great idea, this would be better than automatic overdue invoices which are just annoying to many of our customers who have frequent, small invoices (imported from other software)

Can you add a placeholder option for Overdue Invoices so that a statement can be sent out stating the amount that is currently overdue, not just the outstanding balance.

I would like the Overdue days to appear on all statements to prompt action form long overdue customers. If they see the invoice is 493 days overdue it sounds bad and may prompt action.

I waste a lot of time chasing payments from clients. I would like to set up automatic statements

Why do we waste our time making suggestions to Xero? There seems to be Zero chance of getting useful ideas implemented ever....

"I think this is a fantastic idea! The ability to manually or automatically create an overdue invoice statement for late-paying customers would be a huge time-saver. It will streamline communication and ensure timely follow-ups, improving cash flow. I’d love to see this feature added to Xero for better overdue invoice management!"

We are wanting to send out automatic statements once an account is overdue as part of the reminders process, rather than as part of the manual credit control process.

It would be perfect if we could have an option to bombard clients with overdue accounts payment reminders with either statements or copies of unpaid invoices. Ideally these could be set to send every 48 hours until the invoices are paid.

Would like Xero to consider a feature where you can omit certain invoices from a customer statement. In our situation we have NIL invoices for reporting and WIP Washup purposes for 3rd Party Platforms and these are for internal use only and no need for client to see them.

This is an obvious option. Not sure who needs a statement with overdue invoices and those that are going to be sent out in the future, it make no sense. If you're sending a statement to a client it's to advise what invoices they need to pay, or the balance they owe?

Set up statements so that they go out automatically on a certain date.

Also

Statements sent out with invoices that have not yet been sent to the customer, this needs to be removed, there should be an option field to stop these being on the statement.

Please create an only overdue statement option or the customer statement needs an aged analysis at the bottom.
Customers are complaining it is so time consuming to add up the invoices if they pay mid month I cannot run a month end statement for accurate overdue amount.