Invoice Reminders - Ability to send manually
We need to be able to send reminder letters through Xero but as and when, and to all customers, not just those that have fallen overdue since turning on the function. We have just migrated and have to go through each account and send an email outside of Xero to chase these so therefore no audit trail. This seems a key feature which is missing and easy to implement.
Emma Ellams
shared this idea
Appreciate you raising the idea, Emma. To round back and confirm current functionality - If needing to send emails for invoices to multiple customers at once you could use the email feature from the contacts list view - See our Xero central article for detail on this.
If it's something you'd commonly do you may like this article in helping you set up email templates where you could create and save a custom template that you'd use when sending an overdue invoice.
It'd be good to hear if there is detail that this method doesn't help you resolve, that we can share back with our product team.
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Gemma Sheed
commented
This would be so helpful - once a client has decided reminders should be sent, this should relate to all prior invoices also.
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Emma Ellams
commented
Hi Kelly,
Thank you. This is how we resolve the issue currently. However, we feel we then have to keep our own spreadsheet outside of Xero to ensure we keep track of what stage the reminders are at. For example, 1st reminders, 2nd reminder, final reminder etc. Is that something you may consider implementing in future?