Customer Portal to view current and historic invoices
Customer has asked if there is a link that would enable them to see current and historic invoices - apparently there isn't a way to do this.
Background: we email customers invoices every week through Xero. Occasionally the email's fail to arrive although Xero says they have been sent.
Our customer has said 'surely there is a page where I can see current and past invoices so I don't have to hassle you'
Jane Anne Keane
shared this idea
A Customer Activity statement would be a good first measure, Jane.
Appreciate it doesn't help where there email is not received - when initially sending invoices, it could be good to include both the online invoice link and a copy of the PDF so your customer has 2 routes to be able to look these up later.
You could also look to set up and include a link for your customers to view 'Outstanding bills' online.