Subscription - Allow downgrade any time (effective at the end of the subscription period)
It is ridiculous that you are forced to set a calendar reminder to come back and downgrade a Xero Subscription in a month's time.
A client may need to increase their subscription purely to account for the crossover period of one staff member leaving and a new one starting and whilst we have no issue paying the additional for the one extra employee, to make it impossible to downgrade for a month after that upgrade is a pathetic cash grab by Xero.
Make it possible to downgrade the file immediately and have it take effect from the future date.
Sam Gray
shared this idea
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Laura Coles
commented
I sent this feedback into Xero this week too and received a generic, "we hear you and are always looking for ways to improve" style response with a link to this Product Ideas database.
While I have little faith that they will make this change based on our feedback, I very heartily give support to Sam's idea not to rip off your customers. If I have an invoice that says I've paid for a subscription "from x to y" dates, then I should have access to that level of service until my next payment, no matter when in the month I downgrade.