Subscription - Allow downgrade any time (effective at the end of the subscription period)
It is ridiculous that you are forced to set a calendar reminder to come back and downgrade a Xero Subscription in a month's time.
A client may need to increase their subscription purely to account for the crossover period of one staff member leaving and a new one starting and whilst we have no issue paying the additional for the one extra employee, to make it impossible to downgrade for a month after that upgrade is a pathetic cash grab by Xero.
Make it possible to downgrade the file immediately and have it take effect from the future date.
Sam Gray
shared this idea
We appreciate the feedback about downgrading plans through this idea. While we've made sure to share this internally with our teams. To communicate transparently with our customers we'll no longer be accepting ideas about Xero pricing plans and plan structures on Xero Product ideas, as we cannot make commitments to ideas of this nature.
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Jane Caught
commented
I am going to the ombudsman on this. Outrageous behaviour from Xero.
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Laura Coles
commented
I sent this feedback into Xero this week too and received a generic, "we hear you and are always looking for ways to improve" style response with a link to this Product Ideas database.
While I have little faith that they will make this change based on our feedback, I very heartily give support to Sam's idea not to rip off your customers. If I have an invoice that says I've paid for a subscription "from x to y" dates, then I should have access to that level of service until my next payment, no matter when in the month I downgrade.