Credit note - Explanation
Credit note - please do not change any unit price after a partial credit has been raised
For example, we have invoiced (tax exclusive)
Quantity / Unit price
2/ 25
2/ 25
2/ 25
4/ 25
2/ 50
3/ 50
4/ 50
10/ 50
Client request to have credit on one of the lines (tax exclusive)
Quantity / Unit price
2/ 25
After the credit note approved, client request another credit on the same invoice. Now, when we go to the invoice and add credit note, Xero will show, (tax exclusive)
Quantity / Unit price
2/ 23.96
2/ 23.96
2/ 23.96
4/ 23.9575
2/ 47.915
3/ 47.9166
4/ 47.9175
10/ 47.917
Why are the unit price been changed??? Unit price is the price that we always charge / credit to client. Why it has been changed to a weird number after a partial credit been done?
Accounts Cargo Plus Ltd
shared this idea
Hi Cargo Plus, it's a bit hard to confirm the scenario you've noted here - although do appreciate the detail you've given.
I'd recommend coming into Xero Support by raising a case through Xero Central where one of our specialists can dig into the detail to help explain and provide understanding of the best way to handle these situations with your clients.