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Now that we've celebrated a decade of Xero ignoring this request, maybe they can pick it up? I'd love to know what drives the decision making on the product team. Pretty sure it's the colorful pictures being drawn by the marketing team. It helps cement my decision to not buy your stock at least.

As many contacts have separate email address for invoices (usually an automated scanning email) and statements or enquiries, it would be very useful to have an option to nominate which document goes to which address rather than just sending to all

I built a solution for sending via smtp (planning to add M365 and Gmail). We can support sending from multiple email accounts to support A/R, A/P and Sales, for example.

You can give it a try at https://app.thothconnector.com

dean.wilson@thothconnector.com

It is in beta, so feedback would be appreciated

The work-around of setting every additional person to appear in emails only works for the initial transaction. For the automated invoice payment reminders, that would mean that everybody would receive these.
The other thing with setting every additional person to appear in emails, is that their job title doesn't appear. Unless the Accounts person knows who all of a client's contacts and their position within that client, this suggestion adds no value.
Large organisations are moving towards having an automated email address for receiving invoices, and only invoices, with statements needing to go to a different email address. Again, setting the default person to the invoicing mailbox creates issues when the automated reminders go out as they are going to the wrong address and causing issues in clients' automated systems.

This function would also be helpful as I work with a client that has 20+ Project Managers that need to be CC'ed in on the invoices relating to their project so I have to go and find their email and copy it in every time depending on which one it is. Having multiple contacts per customer would be great.

They also request that all invoices be sent to accounts as well (the default contact email) so it would be great to have just a good autofill or dropdown for secondary email (in this case the relevant PM).

This should be a priority to add this feature!

Many businesses have a dedicated inbox for accounts, but in Contacts we can only add people (to receive invoices etc.). This means we add 'people' called First Name "Billing" Second Name "Inbox" or "Accounts" "Inbox" or similar. Can we have a field that recognises a digital recipient, especially now with AI agents and automated accounting processes.

A tick box to determine what email addresses should be used for. I have multiple customers who request statements are sent to alternative email address. Without going into each customer account and checking, this is not possible. It’s all or nothing, and when doing a statement run, this is practically impossible. I want to be able to click send statement on an account and it automatically gets sent to the correct email address.

More and more customers are using third party/cloud AP platforms for invoice handling. They want Invoices to go to the AP platform via a customer specific email address such as customer123@apsystem.cloud whilst statements should go to the customer contact, e.g. John.Smith@customer.com.

The ability to link a contact for sending quotes to only, or invoices. Within organisations it will normally be a manager who needs to receive the quote, who has the authority to accept and the accounts team don't want to see the quote, only to receive the invoice.

Option to set multiple contacts on a supplier profile for difference purposes.

For example, 1 contact to send/submit the sales invoice and a different contact(s) to receive the automated reminders.

depending on the supplier's payment process, the email address to submit the invoice might be an automated inbox (unmanned) or a different department from the account payable team which needs to approve the invoice first.

The only way to get all of a Contact's people/emails addresses to appear in the Invoice Send function is to tick each person as "Included in emails".

If everybody is marked as "included in emails" then everybody listed on that contact will receive all automated payment reminders. This is a worse solution that the current problem.

Hi Xero,

Before any work on this, please address https://productideas.xero.com/forums/939198-for-small-businesses/suggestions/44960536-xero-mail-send-as-company-name-com-not-message first.

Email sending features in Xero are useless until this is resolved.

(If you are following this issue, please upvote the linked email issue.)

Thanks

Xero, at least 60 people have made a comment or voted on this idea. Has anyone at Xero taken this on board and have a time frame of actually implementing something we want? No one from Xero seems to have replied to this at all.

I agree. This is absolutely crucial. And I need to be able to send statements to different email address than invoices for some customers.We have different contacts for sales and invoices for nearly every customer (nearly a thousand!), and some different contacts for sending statements.

Add a billing email address under Billing Address - this would allow invoices to be sent to a separate email such as Xero's bill up load, Hubdoc, Dext, a clients accounts payable, or literally anybody other than the owner.

Yes, you can add people to send to in contacts, or in the repeating invoice email, but this would the first email address looked/used when sending an invoice.

I agree - tick boxes for invoices, statements, remittances for each contact as many companies have separate email addresses for their accounts payables and remittances

I've attached the email (redacted) which I received this morning requesting that my remittances were sent to a different email address.

Why is this not already an option? Surely I don't actually have to remember to change the suppliers email address every time I want to send them a remittance vs sending an invoice etc.

Even better, have settings that it will automatically pick the correct email address. Invoices go to one email address, statements to another etc. So many of our customers want correspondence this way but we end up sending mail to all email addresses to ensure it reaches the correct department.

When putting in contacts email, would be good to have tick boxes of what that email can receive.

Invoices
Statements
Both

We have a lot of customers wanting the invoices sent to their site contact and their accounts email and the statements sent only to the accounts email.

We are still having so many issues with this. PO's accidentally sent to accounts.

Invoices accidentally sent to services team.

We also note that even though we have all the emails saved in the contact under other emails. When we go to send an email in Xero it doesn't populate the emails in the drop down option.

Xero this is such a critical function!!! Please rectify!!